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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.

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RE: At what point...
By SigmaHyperion on 7/3/2007 10:29:01 AM , Rating: 2
Using that logic EVERY company is unethical. No company in their right mind is going to tell you the failure rate of any of their products. Besides, in general terms, MS already said what it was -- roughly the same as any other consumer electronic device.

Whether you believe that or not is another matter, but even if they told you it was 12.82% would you believe that? Probably not because you already have an idea in your mind on what you think the number really is and if MS doesn't reaffirm it they are being "unethical".

RE: At what point...
By mdogs444 on 7/3/2007 10:38:37 AM , Rating: 2
I dont have any number set in mind to be honest, and im not a fanboy of anything. I dont even own a console. I had a 360 for a few months and sold it on ebay once i heard about the RROD issues. But i definately wasn't a fan of the system. I played about an hour a week of madden and that was it.

I don't believe the standard 3-5% return rate from MS, and i defiantely dont believe the 33% return rate posted yesterday.

So before you accuse me of being a fan or a backer of something, just know that I am not on either side. Meerly looking in from the oustide, posting my opinions - whether you like them or not is your business, and you are entitled to your own opinions as well.

RE: At what point...
By Samus on 7/4/2007 5:23:14 PM , Rating: 2
man i wouldn't debate with this guy he's hardcore.

RE: At what point...
By cuteshox on 7/5/2007 5:12:28 PM , Rating: 2

RE: At what point...
By wallijonn on 7/3/2007 10:56:22 AM , Rating: 3
No company in their right mind is going to tell you the failure rate of any of their products.

In the case of Firestone and Cooper tires, the government forced them to disclose their rates, which were bought forth through the number of law suits which involved people dying.

Could Sony have kept their dirty little secret, i.e. exploding batteries, 'secret'? Not when you see the news flashes on the 6pm news.

By that reckoning, the reason why MS hasn't disclosed their figures is because their productsare not exploding, causing fires and personal injury.

RE: At what point...
By Oregonian2 on 7/3/2007 12:50:00 PM , Rating: 3
All of those were safety/health threatening issues. Unless the red LED lights starting killing people then it really doesn't get into that category, IMO.

RE: At what point...
By Martimus on 7/5/2007 1:55:20 PM , Rating: 2
Would that mean that the red LED lights turn the machine into HAL? (from 2001) I just remember that red dot, and thought it would fit with the RROD X-Boxes killing people.

"There is a single light of science, and to brighten it anywhere is to brighten it everywhere." -- Isaac Asimov
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