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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.



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By crystal clear on 7/3/2007 10:28:17 AM , Rating: 5
One Gamer's Story of 11 Broken Xbox 360s
http://www.dailytech.com/article.aspx?newsid=7809

Microsoft Continues to Deny Xbox 360 Hardware Quality Issue
http://www.dailytech.com/article.aspx?newsid=7735

Microsoft: "No Comment" on Upgraded Xbox 360 Heatsinks

Users who received repaired consoles back have been reporting a revised heatsink with a heatpipe extension to help better cool the GPU.

It is believed that improved cooling is an effort to address widespread reports of Xbox 360 hardware failures. Microsoft has always remained guarded on the topic of the reliability of its Xbox 360 console, including possible revisions to address quality issues.


http://www.dailytech.com/article.aspx?newsid=7690

New Xbox 360 Cooling Hardware Found in Europe

With the growing number of complaints surrounding the failures of Xbox 360 hardware, both owners and prospective buyers of the games console often wonder if Microsoft is doing anything to improve the reliability of the hardware.


http://www.dailytech.com/article.aspx?newsid=7667&...

Xbox Killed Baby, Lawsuit Claims

The lawsuit alleges an overheated electrical supply line for an Xbox 360 sparked the blaze, according to an article in InformationWeek, however the suit claims the fire occurred in late 2004. The magazine concludes that the product involved must have been a first-generation Xbox (not Xbox 360) unit.

Microsoft recalled 14 million Xbox power cords because of potential fire hazards in February 2005, about two months after the Warsaw fire occurred.

In a statement released by Microsoft, the company expressed sympathy for the family, "However, we are not aware of any evidence that an Xbox caused the fire."

http://www.dailytech.com/article.aspx?newsid=7443

Microsoft Can't Comment on Xbox 360 Failures

http://www.dailytech.com/article.aspx?newsid=7206

The list goes on & on............




By SandmanWN on 7/3/2007 10:34:00 AM , Rating: 5
The track record for an xbox is start to look eerily like the track record for the Ford Pinto.


By crystal clear on 7/3/2007 10:42:14 AM , Rating: 3
What a response ! short & precise !


By Goty on 7/3/2007 3:09:10 PM , Rating: 3
No, no, Sony had the whole "randomly explodes" title wrapped up with its laptop batteries.


"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton

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