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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.

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RE: At what point...
By mdogs444 on 7/3/2007 10:19:58 AM , Rating: 2
1. The connotation of "fanboy" is that they are irrationally enthusiastic for the product/company beyond reason - I would consider that a negative trait

Irrational is an opinion. They are enthusistic about the product or service they received. No says you have to be as well. Its like freedom of religion - everyone has the right to it, and to speak about it, in public. If you dont like it, dont listen. But its still not right to say they are wrong, just because you believe you are right.

2. You say Microsoft is being unethical - what are they doing that is unethical? I'm not much into XBOX, but it seems like they've been paying for in-warranty issues and have extended some warranties. Unethical would be if they didn't honor the warranty.

What I mean by unethical here, is not releasing statistics about the failures, or admitting that the RROD is a widespread problem. If they did admit, then that would open case for lawsuits. I didnt say they were doing anything illegal. You are correct that they are honoring products under warranty, but with only a 12 month warranty on the product, taking a month turnaround time to get the return item from warranty, and them sending you back a refurbished item that already had problems, I dont see how a 12 month warranty really helped that much. You paid $XXX for a brand new item. Your brand new item broke from manufacturer defect, you should be entitled to a brand new item, free from manufacturer defect.

No one is saying anything about intentially failing, because i agree, thats just stupid talk.

RE: At what point...
By SigmaHyperion on 7/3/2007 10:29:01 AM , Rating: 2
Using that logic EVERY company is unethical. No company in their right mind is going to tell you the failure rate of any of their products. Besides, in general terms, MS already said what it was -- roughly the same as any other consumer electronic device.

Whether you believe that or not is another matter, but even if they told you it was 12.82% would you believe that? Probably not because you already have an idea in your mind on what you think the number really is and if MS doesn't reaffirm it they are being "unethical".

RE: At what point...
By mdogs444 on 7/3/2007 10:38:37 AM , Rating: 2
I dont have any number set in mind to be honest, and im not a fanboy of anything. I dont even own a console. I had a 360 for a few months and sold it on ebay once i heard about the RROD issues. But i definately wasn't a fan of the system. I played about an hour a week of madden and that was it.

I don't believe the standard 3-5% return rate from MS, and i defiantely dont believe the 33% return rate posted yesterday.

So before you accuse me of being a fan or a backer of something, just know that I am not on either side. Meerly looking in from the oustide, posting my opinions - whether you like them or not is your business, and you are entitled to your own opinions as well.

RE: At what point...
By Samus on 7/4/2007 5:23:14 PM , Rating: 2
man i wouldn't debate with this guy he's hardcore.

RE: At what point...
By cuteshox on 7/5/2007 5:12:28 PM , Rating: 2

RE: At what point...
By wallijonn on 7/3/2007 10:56:22 AM , Rating: 3
No company in their right mind is going to tell you the failure rate of any of their products.

In the case of Firestone and Cooper tires, the government forced them to disclose their rates, which were bought forth through the number of law suits which involved people dying.

Could Sony have kept their dirty little secret, i.e. exploding batteries, 'secret'? Not when you see the news flashes on the 6pm news.

By that reckoning, the reason why MS hasn't disclosed their figures is because their productsare not exploding, causing fires and personal injury.

RE: At what point...
By Oregonian2 on 7/3/2007 12:50:00 PM , Rating: 3
All of those were safety/health threatening issues. Unless the red LED lights starting killing people then it really doesn't get into that category, IMO.

RE: At what point...
By Martimus on 7/5/2007 1:55:20 PM , Rating: 2
Would that mean that the red LED lights turn the machine into HAL? (from 2001) I just remember that red dot, and thought it would fit with the RROD X-Boxes killing people.

RE: At what point...
By TomZ on 7/3/2007 10:46:42 AM , Rating: 1
I don't think that not giving out exact failure rates is unethical. That information is a trade secret, and most companies don't release that unless there is a compelling reason. And, as you said, why should Microsoft (or any other company) freely give out information that could be used against it in a lawsuit, frivolous or otherwise?

RE: At what point...
By staypuff69 on 7/5/07, Rating: 0
RE: At what point...
By Kevil on 7/3/2007 11:09:09 AM , Rating: 2
Its like freedom of religion
Consoles are religions now?? You're right to the extent that everyone has the right to their own beliefs or thoughts but a fanboy does more than just defend their position. They attack those who have different views than them, they hold strong ties to a company/product to the extent that they often ignore any misgivings. Overall fanboy behaviour makes the community a less welcoming place and damages it as a whole. But then this is just my opinion and you are free to agree or disagree.

RE: At what point...
By mdogs444 on 7/3/2007 11:46:41 AM , Rating: 2
Now dont start purposely misinterpreting what was said. I suggest you read again what we were discussing.

The "just like freedom of religion" statement probably should have been rephrased to "freedom of speech". It was merely backing up the fact that fanboys of all products have the right to proud of their products, and express their opinions about theirs and other products on the market.

I do agree that there are bad apples in the fanboy market who's puprose to put down everyone else's products out of hate towards those companies. However, its not fair to classify all of them in that category.

There are people who ride Harley's, will only buy Harley's, and who tell everyone else how great they are and that they should get one too if they are looking for a bike. Out of those people - there are some that hate every other manufacturer and put them down, and there are also some that just prefer the Harley and have nothing against other manufacturers.

All im trying to say is that not everyone in that "fanboy" category deserves to be put down. Its like a women making a statement that all men are the same.

"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive
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