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The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.

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RE: Damn
By sdsdv10 on 7/3/2007 9:57:10 AM , Rating: 3
Common sense would be to raise the price of the repair service for the 360.

Common sense would also say that if the price were raised to the same as the cost of a new system (the article quoted a price of >$200), why would anyone do it?

That is like saying, it would cost $30,000 to repair a car that originally cost $20,000. Smart money would dispose of the item and just buy a new one.

RE: Damn
By PrinceGaz on 7/3/2007 10:22:32 AM , Rating: 5
Smart money would buy something else, or wait until MS solve the problem with the design before buying a new one.

RE: Damn
By Dactyl on 7/3/2007 10:23:07 AM , Rating: 2
Can you use the HDD and optical drive in other devices?

Maybe some company should start an XBox 360 recycling program where they strip out perfectly good CPUs/GPUs/GDDR3 and sell them back to Microsoft or to someone else.

RE: Damn
By Murst on 7/3/2007 10:33:09 AM , Rating: 2
They could certainly raise the price and not be over the original cost of the 360.

Also, I'm guessing some people would even consider paying more than the original price of the console, depending on how passionate they are about keeping their downloaded games on the original console.

RE: Damn
By Belard on 7/5/2007 3:48:39 AM , Rating: 2
Raise the price?

360 prem = $400
360 Elite = $480 (without HD-DVD drive)
PS3 = $600

Add $50~100 to improve the quality? Then that'll nix the Cost less than PS3 slogan.

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