Print 88 comment(s) - last by kilkennycat.. on Jul 5 at 9:23 PM

The X-Clamps on the Xbox 360 motherboard (Source: AnandTech)
Console service company Micromart will no longer repair Xbox 360 due to alleged design flaw

UK-based game console repair company Micromart has been fixing video game systems for over a decade. On its website it advertises that it will repair PlayStation 2, original Xbox, PSP and replace screens for other handheld systems.

Micromart, which used to repair the Xbox 360, recently posted a notice on its website that it “has now withdrawn from offering a repair service for the dreaded 3 Red Lights fault.”

The company states that, “This problem is endemic on the Xbox 360 console and the volume has made this repair non-viable.” Micromart will also no longer fix Xbox 360 consoles that display screen freezing problems. The company, however, will continue to support all other repairs to the consoles.

“We were seeing about 30 a week before we pulled the plug on the service,” said Micromart’s Jeff Croft to GamesIndustry. “We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.”

“The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away,” continued Croft.

 “We're not taking that thing on board; we won't repair them. We originally did some work with it but it's labour intensive and it isn't really a feasible repair for us to undertake. We would probably end up charging GBP 100 [$202] for a repair and we still wouldn't be happy with the end result,” he added.

A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up to a third of Microsoft’s latest console fail.

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By OrSin on 7/3/2007 9:25:59 AM , Rating: 2
At first I was thinking. So you dont want the work, what is wrong with you. But it seems they are saying they cant fix it right without charging too much. My guess is the quick and easy fix was not holding and people was sending it back in repairs again. That would kill thier bottom line so I guess I can understand. Luck me my 360 has never died on me , but then again I only use it to stream video.
Maybe one day they will have game I want to play. And for the record I dont like FPS and It seems my friends all perfer the sport games on the PS2 to the same ones that are on the Xbox.

RE: Damn
By Murst on 7/3/2007 9:32:56 AM , Rating: 2
It still seems silly that they wouldn't repair it. Common sense would be to raise the price of the repair service for the 360. Unless they believe that they'd need to hire more people and the 360 issue is not a long term problem.

RE: Damn
By Goty on 7/3/2007 9:37:15 AM , Rating: 5
They aren't repairing the consoles because they can't repair the consoles to a satisfactory level.

RE: Damn
By Oregonian2 on 7/3/07, Rating: -1
RE: Damn
By TomZ on 7/3/2007 1:30:32 PM , Rating: 3
I didn't get that from the article - I think they are saying that they can't fix them cost effectively to the point where they are confident in the fix.

If you ignore cost, there is no reason something can't be fixed. Think about opening the enclosure, replacing everything with new parts, and returning it to the customer. That fixes the problem, although it might not be cost effective.

RE: Damn
By Goty on 7/3/07, Rating: 0
RE: Damn
By TomZ on 7/3/2007 4:19:15 PM , Rating: 2
That doesn't mean they can't fix it - obviously anything with replaceable components can be fixed. The only question is whether the repair is cost effective.

RE: Damn
By Goty on 7/3/2007 4:53:02 PM , Rating: 2
Can you please show me where I said that the consoles couldn't be fixed? Also, the repairs not being cost effective is the whole root of the problem here, as has been my stance all along.

RE: Damn
By TomZ on 7/3/2007 5:08:35 PM , Rating: 3
OK, so we agree with one another then!

RE: Damn
By mindless1 on 7/3/2007 4:57:38 PM , Rating: 2
Not necessarily, it could also be that they don't feel comfortable fixing it even onto the point of "like new" state, charging for this when they expect the same console has a high chance of failing again.

It goes against their reputation, customer perception, to fix something only to have it fail again a year later.

RE: Damn
By OxBow on 7/3/2007 9:41:55 AM , Rating: 2
If they have a standard warrantee on repairs (which they are probably required to have in the UK) then this makes perfect sense. If you can't fix it in such a way that it won't keep coming back, it's not so much how much you charge for the repair, you can't claim to fix it and then let it pummel you with repetitive retuns.

If Microsoft doesn't get a hand on this problem, it's going to sink the 360's profitability.

RE: Damn
By sdsdv10 on 7/3/2007 9:57:10 AM , Rating: 3
Common sense would be to raise the price of the repair service for the 360.

Common sense would also say that if the price were raised to the same as the cost of a new system (the article quoted a price of >$200), why would anyone do it?

That is like saying, it would cost $30,000 to repair a car that originally cost $20,000. Smart money would dispose of the item and just buy a new one.

RE: Damn
By PrinceGaz on 7/3/2007 10:22:32 AM , Rating: 5
Smart money would buy something else, or wait until MS solve the problem with the design before buying a new one.

RE: Damn
By Dactyl on 7/3/2007 10:23:07 AM , Rating: 2
Can you use the HDD and optical drive in other devices?

Maybe some company should start an XBox 360 recycling program where they strip out perfectly good CPUs/GPUs/GDDR3 and sell them back to Microsoft or to someone else.

RE: Damn
By Murst on 7/3/2007 10:33:09 AM , Rating: 2
They could certainly raise the price and not be over the original cost of the 360.

Also, I'm guessing some people would even consider paying more than the original price of the console, depending on how passionate they are about keeping their downloaded games on the original console.

RE: Damn
By Belard on 7/5/2007 3:48:39 AM , Rating: 2
Raise the price?

360 prem = $400
360 Elite = $480 (without HD-DVD drive)
PS3 = $600

Add $50~100 to improve the quality? Then that'll nix the Cost less than PS3 slogan.

"A lot of people pay zero for the cellphone ... That's what it's worth." -- Apple Chief Operating Officer Timothy Cook
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