Apple Sued for Deceptive MacBook and MacBook Pro Advertising
May 18, 2007 2:00 PM
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Lawsuit claims LCD screens on Apple's current notebooks are not capable of millions of colors
Apple Inc. has been in and out of the courtroom a number of times
this year for patent infringements
mostly to defend its iPhone
. This week, Apple finds itself in the courtroom again, this time facing a class action lawsuit alleging the
LCD screens on its MacBook and MacBook Pro laptops are substandard
. The claim also alleges Apple advertised its screens as being superior, but knowingly shipped screens that did not meet its original claims.
The class action lawsuit points out the glossy screens Apple introduced with the launched of its MacBook last year. Apple advertised that the new glossy screens provided users with deeper blacks and whites that are more vibrant. However, many customers experienced graininess and sparkling effects common to dithering techniques, according to the lawsuit.
According to the complaint:
Many such dissatisfied purchasers were chastised by Apple agents and employees for being too picky about their assessments of the quality of the display. Other dissatisfied purchasers were told that they were imagining the complained about defects.
The complaint also points out that many of the disgruntled customers posted messages on Apple's own forums only later to have their posts moderated or completely removed by Apple forum administrators.
"It appears that Apple has engaged in substantial editing of the posts on the discussion forum," the lawsuit indicates.
The lawsuit alleges Apple uses dithering techniques to create an illusion of colors that don't actually exist. In fact, the lawsuit claims if a MacBook or MacBook Pro users installs Windows XP, they will notice superior image quality in areas such as gradients. The test seems to indicate Apple is using some sort of software at work in OS X.
"The displays are only capable of displaying the illusion of millions of colors through the use of a software technique referred to as 'dithering'," the lawsuit claims.
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5/18/2007 4:29:17 PM
there are several mac forums bitching about grainy display especially on Macbook Pro's. I bought a 15" Macbook Pro back in November of last year and returned it in two days due to grainy display and got 17" Macbook Pro. 17" panels are much better than 15" Macbook Pro panels. Right after purchasing 15" Macbook Pro I noticed grainy/dusty display and took it back to Apple store in Edison NJ and Bridgewater NJ and those Geniuses (idiots) kept saying "nothing wrong with display" and refused to take it back without restocking fee. I had to upgrade to 17" to get restocking fee waived. Thanks god I kept receipts so I might get $5 dollars off ;-) of next purchase from Apple when they settle this class action lawsuite
Look at the comparison of Macbook Pro and Powerbook displays and you will know what everyones talking about:
5/19/2007 5:08:57 AM
Ah. Interesting. I bought a 17" MacBook Pro and was wondering what all the fuss was about but if the issue doesn't affect the 17" display then that would explain it. Frankly, I think this display is wonderful and I'd lick it if doing so wouldn't leave a mark on it...
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