Major Blackberry Outage Leaves North Americans Twiddling Their Thumbs
April 18, 2007 4:56 PM
Failure at RIM's network operations center causes flood of reports
The familiar Blackberry has a special place in the hearts of many businesses, and its addictive qualities have caused many users to affectionately dub it the "Crackberry." But with each addiction comes the risk of withdrawl symptoms, as evidenced by the swarm of reports of last night's widespread outage that affected all of North America.
of sites reporting on the failure of a SRP (Server Routing Protocol) server in RIM's Network Operations Centers, which severely crippled the functionality of devices in the Western hemisphere. While RIM does have two major NOCs supporting North America, the scope of the problem was evidently enough to overwhelm the available redundancy.
In response to this short outage, RIM's share price fell nearly a full percentage point on the Toronto Stock Exchange, and customers were less than pleased with the seemingly apathetic response from the company. Even
RIM's own website
made no mention of the outage, leading frustrated customers to reducing various third-party support forums, including the popular
community, to smouldering heaps of database errors and dropped connections.
Services were officially restored early Wednesday morning, but the massive backlog of messages from RIM's eight million Blackberry users may take some time to clear the system.
"It seems as though my state-funded math degree has failed me. Let the lashings commence." -- DailyTech Editor-in-Chief Kristopher Kubicki
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