backtop


Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

I'm going through this same thing
By Sharky974 on 4/26/2007 6:17:28 AM , Rating: 2
The thing is it really drives home what a great console the 360 is, as I really miss it.

But yeah, I sprung $60 or whatever it is for the MS extended warranty. Mine doesn't run out until like August 2008 so I feel pretty secure. At some point the core price will fall so low it's less of an issue.

Also, I'm not sure but mine might fall under some sort of forever warranty, as it was a launch unit, and at one point MS pledged to repair all of those for free, although I'm not sure if that means "forever" or what.




"We are going to continue to work with them to make sure they understand the reality of the Internet.  A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki