Microsoft has made some new changes to the Xbox 360's
warranty. The last change was made back in late December when the console warranty was boosted from
90 days to a full year. The
latest changes, however, should go a long way to fill in any gaps that may
have been missing/lacking in the Xbox 360's warranty service.
The first new change is free shipping for consoles in and
out of warranty that are sent in for repair. Microsoft will send a postage paid
box to return your console to the repair center.
For in-warranty repairs, customers are given an additional
90 days of warranty or the remainder of their existing warranty (whichever is
longer). Customers are still responsible for repair costs on consoles out of
warranty. However, when Microsoft sends you back a repaired console it will
come with a fresh one-year repair warranty.
Other warranty enhancements -- as
witnessed here -- include faster repair service. Microsoft is committed to
repairing and shipping your broken console within five business days. Microsoft
is also adding more Xbox customer care representatives and is bulking up its
on-site technical support facilities.