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Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.



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RE: Waaauw
By Zandros on 4/3/2007 9:34:07 AM , Rating: 2
I'm not sure how it works in the US, but the two year period is not equal to our warranties.

In practice, there is no warranty required by law, but praxis is at least one year.

In addition, in the first six months after purchase, if the products break down, it's up to the manufacturer to prove it wasn't defective from assembly. After those six months up to two or three years, it's up to the customer to prove that the item was defective from assembly. None of this applies to businesses, just private consumers.

At least according to Swedish laws.


"You can bet that Sony built a long-term business plan about being successful in Japan and that business plan is crumbling." -- Peter Moore, 24 hours before his Microsoft resignation

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