Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.

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RE: Waaauw
By BZDTemp on 4/3/2007 9:30:38 AM , Rating: 2
It's not that bad except we are getting abuse with regards to consoles. Also wages are higher for most people so that sort of helps.

Anyway what is with all the attacking going on. I thought my initial post would have prompted posts like "we should have also" or something and instead I find having to defend my self for living in the EU.

RE: Waaauw
By dcpizzle on 4/3/2007 11:27:01 AM , Rating: 3
you're not gonna find a lot of love for the govt regulating everything on this side of the atlantic, especially the economy (like mandated warranties). we prefer to not have those 'protections' and keep a lot more of our money.

"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton
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