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Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.



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Red Circle of Death?
By mars777 on 4/3/2007 8:44:52 AM , Rating: -1
Does this cover the psichic torment when you se the Xbox360 Red Circle of Death? LOL :)

It has now become a well know screen... like the BSOD on windows (but at least that didn't brick the pc :))




RE: Red Circle of Death?
By dallasskins on 4/4/2007 1:54:37 AM , Rating: 2
Okay, let me comment on the psychic torment of the red circle of death. I had a model with the 3 month warranty that got the circle of death in the fifth month. I had to ship it back and the repair bill was 139 US. That was several months ago. I never complained to Microsoft but I was miffed. The story has a happy ending though. Today in my mailbox I had a check for the full $139. I was just out shipping, which honestly wasn't that much. I haven't heard this anywhere else. So I thought I would make it public. Not sure why this happened, maybe fear of a class action suit.


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