Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.

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RE: Waaauw
By Bull Dog on 4/3/2007 7:26:16 AM , Rating: 5
Yes and you pay through the teeth for that too. Ever notice how much more expensive everything is over there?

RE: Waaauw
By Zirconium on 4/3/2007 7:33:44 AM , Rating: 1
And they complain about the prices, too! Hell, most of the time, it isn't even the manufacturer raising the price, it is just the duties, but given this 2-year warranty requirement, Europeans should stop bitching about costs.

RE: Waaauw
By therealnickdanger on 4/3/2007 8:52:48 AM , Rating: 2
I dunno, we can get a 4-year over-the-counter-exchange warranty through Best Buy for only $60 (very much worth it). I'd say our Euro-pals have plenty to complain about, price-wise.

RE: Waaauw
By Freze on 4/3/2007 9:18:16 AM , Rating: 2
The higher price in Europe is usually taxes. In most places in Europe, the tax (VAT) is ~17%, in Belgium it is 21%. With that higher tax also comes more services, and government funded things that usually are not funded (by that I mean, are not govenment funded in the USA). And, I belive that in the US prices are advertized without taxes, in europe a price is what you pay for it, and you don't have to start doing the math on the tax!

RE: Waaauw
By Sahrin on 4/3/2007 10:35:34 AM , Rating: 2
In the US, sales tax is usually between 0 and 8.5%. A far cry from the 21% VAT in Belgium. There's a reason it's not advertised - it's because 8 cents on the dollar is not really signficant, whereas a quarter on the dollar is.

RE: Waaauw
By DocDraken on 4/3/2007 9:14:27 AM , Rating: 2
That's because of sales tax and other duties. NOT the extra warranty.

RE: Waaauw
By BZDTemp on 4/3/2007 9:30:38 AM , Rating: 2
It's not that bad except we are getting abuse with regards to consoles. Also wages are higher for most people so that sort of helps.

Anyway what is with all the attacking going on. I thought my initial post would have prompted posts like "we should have also" or something and instead I find having to defend my self for living in the EU.

RE: Waaauw
By dcpizzle on 4/3/2007 11:27:01 AM , Rating: 3
you're not gonna find a lot of love for the govt regulating everything on this side of the atlantic, especially the economy (like mandated warranties). we prefer to not have those 'protections' and keep a lot more of our money.

RE: Waaauw
By Samus on 4/3/2007 1:50:15 PM , Rating: 2
The healthcare and women are free, thats all I need.

"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer
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