Disgruntled Xbox Live user records tech support phone call

Earlier this week, the Xbox 360 community reported what it believed to be security breaches in Microsoft’s Xbox Live service, leading to stolen accounts and credit card numbers. Microsoft quickly issued an official response telling all that it is “actively investigating all reports of fraudulent behavior and theft” and “any customer with a question about the security of their Xbox LIVE account should contact 1-800-4-MY-Xbox….”

Larry Hryb, perhaps better known as “Major Nelson,” writes in his semi-official Xbox Live blog that there isn’t anything to be worried about. “Despite some recent reports and speculation, I want to reassure all of our 6 million Xbox Live members that we have looked into the situation and found no evidence of any compromise of the security of the Xbox Live Network or,” reads his entry.

Hryb does not deny the claims of Xbox Live users who have had their information stolen, but says the reports of fraud are not a result of a security breach. “There have been a few isolated incidents where malicious users have been attempting to draw personal information from unsuspecting users and use it to gain access to their Live account,” writes Hryb, without any further details on how those few isolated incidents occurred.

Meanwhile, Kevin Finisterre continues to update his website with ongoing complaints regarding his Xbox Live account. New additions to Finisterre’s site are a list of known “victims” plus a recorded phone conversation with an Xbox Live customer service representative who confirms the growing number of incidences of supposedly compromised accounts.

In assumingly unrelated news, Xbox Live will be undergoing scheduled maintenance on Tuesday, March 27 from midnight to 2 p.m. Pacific Time. As a result of this maintenance, Xbox Live, and the Xbox forums will be unavailable during this time.

"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer
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