Print 12 comment(s) - last by mars777.. on Mar 24 at 3:47 AM

Disgruntled Xbox Live user records tech support phone call

Earlier this week, the Xbox 360 community reported what it believed to be security breaches in Microsoft’s Xbox Live service, leading to stolen accounts and credit card numbers. Microsoft quickly issued an official response telling all that it is “actively investigating all reports of fraudulent behavior and theft” and “any customer with a question about the security of their Xbox LIVE account should contact 1-800-4-MY-Xbox….”

Larry Hryb, perhaps better known as “Major Nelson,” writes in his semi-official Xbox Live blog that there isn’t anything to be worried about. “Despite some recent reports and speculation, I want to reassure all of our 6 million Xbox Live members that we have looked into the situation and found no evidence of any compromise of the security of the Xbox Live Network or,” reads his entry.

Hryb does not deny the claims of Xbox Live users who have had their information stolen, but says the reports of fraud are not a result of a security breach. “There have been a few isolated incidents where malicious users have been attempting to draw personal information from unsuspecting users and use it to gain access to their Live account,” writes Hryb, without any further details on how those few isolated incidents occurred.

Meanwhile, Kevin Finisterre continues to update his website with ongoing complaints regarding his Xbox Live account. New additions to Finisterre’s site are a list of known “victims” plus a recorded phone conversation with an Xbox Live customer service representative who confirms the growing number of incidences of supposedly compromised accounts.

In assumingly unrelated news, Xbox Live will be undergoing scheduled maintenance on Tuesday, March 27 from midnight to 2 p.m. Pacific Time. As a result of this maintenance, Xbox Live, and the Xbox forums will be unavailable during this time.

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RE: This is MS
By h0kiez on 3/23/2007 2:46:56 PM , Rating: 5
Sounds more like lame phishing attacks to me than an actual security issue.

RE: This is MS
By Munkles on 3/23/2007 2:52:13 PM , Rating: 2
From my limited knowlege of the issue I would agree with your thought about this being more Phishing related than anything else.

Then again what do I know, im just a MS fanboy.

RE: This is MS
By therealnickdanger on 3/23/2007 2:54:05 PM , Rating: 3
Exactly. All this FUD regarding Xbox Live security is stupid people giving away information to malicious people.

RE: This is MS
By vhx on 3/23/2007 2:57:48 PM , Rating: 2
People call xbox live support number and get the info directly from the operators.

RE: This is MS
By therealnickdanger on 3/23/2007 3:15:13 PM , Rating: 2
Yeah, after being manipulated and lied to over multiple calls and attempts. Any operators that give out too much info without proper identification fall under "stupid people". Either way, this is not a reflection on the Live network itself, which is amazingly secure.

RE: This is MS
By feraltoad on 3/23/2007 3:15:10 PM , Rating: 4
But I HAD to give them my account information. Otherwise, they said, I would lose all my game saves because of the update.

RE: This is MS
By dajeepster on 3/23/2007 4:41:15 PM , Rating: 2
sounds like you got phished

RE: This is MS
By Zirconium on 3/23/2007 8:10:03 PM , Rating: 1
Sounds like he was joking.

RE: This is MS
By mars777 on 3/24/2007 3:47:46 AM , Rating: 1
uhm there is way too much talk of this around to be just phishing.
i know two guys who are well computer educated and had their account stolen.
the problem is that it happens to strong players very often. it has to be some hacking involved.

"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings
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