Microsoft is investigating possible fraud on its Xbox Live
service following customer complaints of having their accounts stolen. Kevin
Finisterre was playing Halo on a recent night with several friends when some of
their opponents threatened to steal their accounts, he told CNET.
Finisterre is posting updates on his Web site on the
status of Xbox Live account.
“Literally the next day my girl's account was locked out,”
Finisterre wrote in an e-mail Tuesday. “I received a message on my Xbox that
said: 'We are sorry we must log you out of Xbox Live because someone else is
using your Gamertag.'”
Other troubled users report that their credit card
information was stolen to buy Microsoft Points, a form of currency used to buy
games downloads on Xbox Live.
“My Xbox Live account was hacked and all credit card info
was stolen and used to run up points, etc. Microsoft says, 'Oh, well,
better call your credit card companies; nothing we can do.' Beware that, like
Internet Explorer, you are not safe on Xbox Live either. And Microsoft
just walks away from it,” wrote a user of the Xbox Forums.
While Microsoft is not addressing specific concerns just
yet, a representative said in a statement provided to CNET: “Recently, there have been reports of fraudulent activity and
account theft taking place on the Xbox Live network … Security is a top
priority for Xbox Live, and we are actively investigating all reports of
fraudulent behavior and theft.”