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Print E-mail del.icio.us 14 comment(s) - last by Suomynona.. on Mar 15 at 1:15 PM

My pursuit of a PDA phone with data services

Kristopher and I were on the pursuit to find the perfect phone last summer. I settled on the Samsung T809 through T-Mobile due to its size, form factor and features. The features were still lacking, however, I was able to flash the European firmware from a Samsung D820 onto it to gain extra functionality such as Outlook synchronization and document viewer. It was like a new phone afterwards. The happiness was short lived when Samsung PC Studio had issues synchronizing my schedule with Outlook.

I gave up on the idea of having a single phone that would handle all my tasks for a while. Attending CES was painful with the Samsung T809. The Picsel Document Viewer, while neat, is a pain to use when actually viewing files.  It was faster to have the meeting schedule printed out on paper then attempt to view an Excel file on the T809, or even attempt to synchronize it with Outlook.

I still love the phone and it works great as a standard phone for texting and talking, but I needed more. The problem with purchasing the Samsung T809 was I had to sign a new contract with T-Mobile for two years. It doesn’t help that it’s a family-shared line with four phones either  – mine, dad’s, mom’s and my little sister’s phone all on the same account. I have also been with T-Mobile for nearly seven years with the same number and I would hate to lose this number.

In addition to the Samsung T809 I had on T-Mobile, I had a VoIP line with Vonage. I was never pleased with Vonage. The call quality was disappointing and the VTECH phone and Vonage receiver in one was not exactly great either. People would have trouble hearing me and calls would have lots of noise and static. Sure unlimited calls anywhere to US and Canada were nice, but I hardly ever used it. It did not help that Kristopher would constantly call my cell phone instead of my Vonage line either.

The thought of a PDA phone with data plan has been lingering in the back of my mind for quite a few months. It would be nice to have access to my email, full Outlook phonebook and schedule again. I could not abandon my Vonage phone number, since it is on all my business cards, so instead I transferred the number to a new PDA phone.

The PDA phone is my second phone and compliments my Samsung T809. It is also my primary work phone and I can leave it at home when I am not needed for DailyTech matters.

Cingular, now the new AT&T, was my network provider of choice. I picked Cingular because it is GSM and I love being able to swap out phones with a simple swap of a SIM card. It is also nice to have access to 3G when I am down in the Seattle-area, down in San Francisco or Vegas too, though I am stuck with EDGE/GPRS at my home in Bellingham, WA. International roaming support is particularly nice too, especially when I am in Asia. Nevertheless, I went with a basic 450-minute plan with unlimited data and I could not be happier. The process of transferring my Vonage number to Cingular took less than two weeks – typical for transferring a landline number.

Picking out a phone was somewhat annoying. At first, I wanted something small and pocket-sized, thus I initially picked up a Samsung BlackJack -- decent phone looks great with decent functionality. However, after using an iPaq 6315, it was hard to use Windows Mobile without a touch-screen. Application compatibility was also painful with the BlackJack; not many applications support it yet. The Samsung BlackJack went back in exchange for the Cingular 8525, also known as the HTC Hermes.

After using various HTC models such as the Sprint PPC-6700 and T-Mobile MDA, I love the slide-out keyboard.  I considered the Palm Treo 750, however, it cost more upfront and I prefer the slide-out keyboard.

I have to say, I have never been happier with a phone. I loved my Samsung T809, but the Cingular 8525 does everything I want it to without having to flash it with European firmware. Unlike Kristopher’s experience with his HTC Wizard, my Cingular 8525 is rock solid – not a single system crash.

The form factor is very nice. It works just as well in my hand without the use of the touch screen as the Samsung BlackJack while still having a touch screen just in case. The scroll-wheel and “close button” on the left side of the phone eases stylus-less navigation. It looks nice too. After having the phone for over two weeks, I have yet to have problems with application compatibility.

I installed the following applications so far:
The applications work well and streaming live TV from a SlingBox is neat. Streaming video from my desktop PC via Orb is cool as well, though I will go further into that another time.

Overall, I am satisfied with my Cingular 8525; it is a very feature-rich and powerful phone. Although Windows Mobile 6 was recently released, Cingular does not have plans to release an upgrade for the 8525. However, Cingular is preparing its Windows Mobile 5 AKU 3.3 update for next quarter. Brave Cingular 8525 users can install a custom version of Windows Mobile 6, though I am not that brave yet.



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Toss-up between better network vs. better features
By UNCjigga on 3/13/2007 2:28:20 PM , Rating: 2
I can't fault you on your choice of phone, but as a Verizon Wireless product manager its frustrating when I see people picking a great device while sacrificing network speed and functionality--or vice versa.

Verizon Wireless already has EVDO coverage in your area, with Rev A (faster upload/download speeds) implemented in the triangle between Seattle/Tacoma, Vancouver/Portland and Walla Walla (it will extend along I-5 to the border eventually). I don't know when Cingular will have a national HSDPA footprint but it'll be awhile, and even longer before they implement HSUPA with faster uploads.

Our first Rev A capable phone, the XV 6800 (an HTC Titan phone similar to the 8525) will be launching soon. I know you're already locked into a contract now but you should definitely take a look at it just to compare the data speed in your area!




By Tim Thorpe on 3/13/2007 7:32:02 PM , Rating: 2
As Editors we travel internationally quite often and while we may sacrifice network speed in the states our phones must work overseas.


By Tim Thorpe on 3/14/2007 5:20:15 AM , Rating: 2
Sorry I left the last comment brief I was in a hurry to get out the door so couldn't elaborate. To be perfectly honest I have a verizon razr downgraded from an XV6700 because I couldn't stand it as a phone, it worked great as a PDA but as a phone, the way I use them it just didn't work.

Also UCJigga, if you have any pull what so ever the verizon interface sucks! I actually modded mine to the alltel firmware its so bad. you make the razr SLOW! shame on your company for that crap why the hell cripple the phone! and vCast is a joke!


By UNCjigga on 3/14/2007 12:26:55 PM , Rating: 2
Tim,

While our original firmware for the V3c left much to be desired, we have corrected these issues and our latest firmware works just fine for the V3c and V3m. Customers can upgrade their firmware at our stores. I have an old V3c flashed with the newer firmware and it works just fine (in fact my addressbook has less lag than my old Cingular V3i).

As far as VCast being a joke--I hope you can clarify your comment! What exactly are you referring to? The interface? The content? The pricing? VCast is a key differentiator in our service offering and based on the available content, I believe its far superior to what other carriers are offering. We recently announced VCast Mobile TV, providing 12 channels of full-motion TV on supported phones--the first offering of its kind in North America.


By Anh Huynh on 3/13/2007 7:49:02 PM , Rating: 2
That may be, but GSM is a must for me. I never liked CDMA, even if its faster. The convenience of having a sim card for my phone data is nice since I have a tendency to upgrade phones very often.

EDGE is quick enough for me as is. If I'm in Asia for a long period of time, I can pickup a new Sim card, pop it in and use it without any problems. I'm not sure how Verizon handles international roaming, Sprint wanted an extra $5 a month just to be able to use roam outside of North America.


By UNCjigga on 3/14/2007 12:17:01 PM , Rating: 2
While I cannot comment much on upcoming devices, Verizon Wireless will be addressing business users' need for a global smartphone soon (with a combination CDMA/GSM device). At that time we will debut new international roaming plans leveraging our relationships with European GSM carriers.

As far as data storage goes, I believe SD offers much more memory than any SIM card can for storage of addressbook data, media and other content on smartphones. For our standard feature phones running BREW, we offer applications to sync and backup/restore calendar, email and addressbook data.


By glennpratt on 3/14/2007 2:16:10 PM , Rating: 2
Just no. I appreciate EVDO (Treo 700w user here and I also use Rev. A cards in our companies laptops) but Verizon isn't all that great: no GSM, crappy tech support, frequently buggy phones (fixing it later isn't always the solution, we replace Verizon phones darn near weekly) and the biggest one - YOU CAN'T TALK AND USE DATA AT THE SAME TIME!

That is the killer. People miss phone calls while their phone syncs (not supposed to happen, but it does. ALL THE TIME.) People miss emails as their phone doesn't have time to sync between calls on busy days. I can't walk someone through something in the field because they can't use the network and talk at the same time. HEADACHE CITY, these things are for business, not toys.

I really wish Verizon would get on the GSM/3G/HSPDA train already.


By UNCjigga on 3/15/2007 10:11:57 AM , Rating: 2
As far as being able to talk and use data at the same time...that's a device/chipset issue and not an EVDO network issue. For example, on my Treo 700wx whenever I initiate a data session the OS actually pops up a balloon that says "Dialing #777..."--the chipset and/or OS implementation cannot do simultaneous voice/data.

However, on my BlackBerry 8703e I use voice and data together all the time. I use it as my primary business phone so I'm routinely listening in on conference calls while checking my Gmail or chatting on Google Talk. Of course, if I'm on 1X instead of EV, this won't work. If you're looking for a business phone, I'd recommend the BlackBerry instead. Most of our newer phones support simultaneous voice/data (this is becoming a device requirement for Location Based Services--i.e. you don't want your navigation app to fail while you take a phone call in the car!) Unfortunately the 700wx uses the same old chipset as the 700w.

As far as "getting on the GSM/3G/HSDPA" train...well EVDO is a certified 3G technology, and with Rev A (and eventually Rev B) we're getting into 3.5G territory like HSDPA/HSUPA. Also, be wary of rated speeds vs. actual speeds--while HSDPA/HSUPA are capable of higher speeds than EVDO/Rev A, you can see from user reports that AT&T's current offering offers actual data rates very similar to what Verizon and Sprint offer.

You may be aware that both EVDO and UMTS (the underlying technology for HSDPA) are Qualcomm technologies. Supposedly Qualcomm is working on a dual-mode chipset, which will make things very interesting as far as roaming agreements go...


By UNCjigga on 3/15/2007 1:13:16 PM , Rating: 2
Nevermind...don't listen to me! EVDO does NOT support simultaneous voice/data--I thought it did but the BlackBerry would simply keep the app open and hold the data request rather than "kill" the data session. Some devices can do simultaneous voice/GPS but that's not using the EV data network. My apologies for any confusion my comments may have caused. I'm not a network guy. :)


By Suomynona on 3/15/2007 1:15:45 PM , Rating: 2
As a Verizon Wireless customer, it's frustrating that your company locks down hardware features of your phones and tries to get us to pay them to unlock them. It's also frustrating that you don't use SIM cards, making our phones worthless unless we stay with your company and inside a specific geographic area.

Yes, you have great coverage and I rarely have problems with my service. I'm still going to switch carriers ASAP because I don't want to support a company that keeps such strict control over the hardware they sell.


Number changing
By Hare on 3/14/2007 5:53:28 AM , Rating: 2
quote:
I have also been with T-Mobile for nearly seven years with the same number and I would hate to lose this number.
I think that's just dumb. I think you need legislation that enables one to maintain the same number even when changing operators.

We (here in Finland) have been able to keep the same number for years when changing operators. It's good for the competition when customers aren't tied to the operator just because of the number.

The situation you have is completely artificial. There are no technical issues why the numbers can't be transferred to other operators.




RE: Number changing
By Anh Huynh on 3/14/2007 10:10:45 AM , Rating: 2
We can transfer numbers, however, I'm locked in a two year contract on an account thats shared with 3 other phones.


RE: Number changing
By Hare on 3/14/2007 1:55:43 PM , Rating: 2
Thanks for the info.


RE: Number changing
By Visual on 3/15/2007 11:49:25 AM , Rating: 2
but in places where there are significant differences between the rates of the operators, where it costs a lot to call an operator other than your own, it is good to be able to determine which operator some number belongs to. not allowing people to keep their number when changing operators is good in such cases, else i might call an old friend thinking it's cheap and get billed a heap.


"I'm an Internet expert too. It's all right to wire the industrial zone only, but there are many problems if other regions of the North are wired." -- North Korean Supreme Commander Kim Jong-il




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