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eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.



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RE: Good for buyers, bad for sellers
By mtnmanak on 3/8/2007 11:13:44 PM , Rating: 2
USPS Priority Mail does NOT have tracking #'s. If you got a number, it is a Delivery Confirmation Number. Delivery confirmation only can tell you whether the package was "delivered" or not - it cannot provide you with any details about the package. USPS Express Mail does have tracking, but it is limited compared to FEDEX and UPS.

I often get the same request for tracking numbers from USPS. I also think many people have no idea how much shipping actually costs these days. FEDEX and UPS both charge "fuel surcharges" now and other fees that kill sellers if they use those services for smaller packages. Using Parcel Post is inefficient since you can't print postage online (unless you pay extra for a service like Encidia). So you are left with Priority and Express Mail. Priority Mail STARTS at $4.05. I had a customer tell me that charging $5.99 for shipping 10 ink cartridges was outrageous. I actually LOSE money shipping them that cheap via USPS Priority Mail, yet I am sure under the new system, he would leave me a bad rating under Shipping & Handling even though he received the package in less than 36 hours from the time he clicked the "Pay Now" button.


RE: Good for buyers, bad for sellers
By Oregonian2 on 3/9/2007 3:36:01 PM , Rating: 2
If you go to the home page of the USPO (http://www.usps.com/) you'll see a box labeled "Track and Confirm". If there's no tracking, why do they use the word "Track" and have you put a number there?


RE: Good for buyers, bad for sellers
By Fritzr on 3/10/2007 4:08:08 AM , Rating: 2
Look up the details of Track & Confirm and you find...

[quote=USPS info on Track and Confirm by email]
Track & Confirm by email is an online feature that saves you time by allowing the United States Postal Service® to send current delivery status information on your mail piece. There are two options: email all activity to-date or email all future activity.

Email all activity to-date will provide a single email to each recipient stating the current delivery status information.

Email all future activity will generate an email any time we receive a delivery or delivery related event (such as attempted, refused, returned to sender, or forwarded).
[/quote]

In short they do not "track the shipment in progress" they track the delivery attempts.


By Oregonian2 on 3/12/2007 1:39:16 PM , Rating: 2
Thanks for the lookup. But it's still a "tracking number" that can be provided, even if it doesn't do what is wanted. :-) So one still can't say they don't provide tracking numbers, because they do.


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