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eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.



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RE: Hopefully...
By jskirwin on 3/8/2007 1:01:53 PM , Rating: 2
quote:
I sold notebooks to UK, Europe and Canada. They pay by paypal (fees are ~2% higher). They are generally more civilized than U.S. counterparts.


Well of course they are. Their accent makes them sound more "civilized" to American ears. Rest assured, they are just as uncivilized as the rest of us.

I sell internationally and don't have a problem with the extra time it takes. However that time can be considerable given the glacial service at the average USPS location and the fact that you can't fill out customs forms on Paypal labels.

Worse, selling abroad exposes sellers to more risk since Paypal and Ebay only insure domestic transactions.

So while I continue to sell to everyone, I completely understand why many sellers refuse to.


RE: Hopefully...
By Brandon Hill (blog) on 3/8/2007 1:03:57 PM , Rating: 1
This man speaks the truth.

With domestic shipments, I can fill out a shipping label online and drop it off at USPS drop box or my local Mail-n-More and be done with it.

With international shipments, I have to wait in line at the post office to do the customs paperwork which is a hassle.

That and the lack of protection for the seller is enough for me to JUST SAY NO!


RE: Hopefully...
By FoxFour on 3/9/2007 12:09:10 AM , Rating: 3
This is mostly the fault of US Customs.

I live in western Canada and buy quite a few goods from the UK and the US via eBay, and I prefer the UK sellers BY FAR simply because of the shipping speed.

I generally receive parcels from the UK in 4-5 days if shipped by airmail, 7-8 days by surface. From the US it's more like 10 days by airmail, a month by surface.

I cannot describe just how pathetic it is to receive surface post from across the Atlantic as fast as (sometimes faster than) airmail on the same continent.


"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer











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