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eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.



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RE: Hopefully...
By jpeyton on 3/8/2007 12:59:34 PM , Rating: 3
Brandon is absolutely correct about not selling to international buyers. I have the same policy for one simple reason: zero PayPal seller protection for international transactions. Until that policy changes, I don't see any reason to go through the hassle of international sales.

FWIW, before I stopped international sales, I sold to a lot of great international buyers.


RE: Hopefully...
By plowak on 3/8/2007 2:35:42 PM , Rating: 2
I would just like to bring this to your attention: Alaska is NOT a foreign country. Yet a significant number of sellers won't ship to Alaska - even when offering to cover increased shipping costs. We have the same USPS, speak the same language, have the same customs (well, sort off)and bleed the same red blood. So, how is it that some of you won't ship to us?


RE: Hopefully...
By Brandon Hill (blog) on 3/8/2007 3:05:52 PM , Rating: 2
I ship to people in Hawaii and Alaska. I just stipulate in my auctions that they MUST contact me BEFORE bidding for updated shipping charges.


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