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eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.

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Tough to tell the good guys from the bad
By cornfedone on 3/8/2007 12:38:36 PM , Rating: -1
I don't do "Ebay" very often but I won a bid on an item the seller claimed was "new". He disclosed after-the-fact that he had used the equipment and that vital components required for anyone to use the equipment were missing. In fact it appears he stole the equipment from his work place...

Even when all the facts were reported to Ebay and the seller was requested to use the Ebay negotiation program - which he refused, this seller still has a glowing sell record on Ebay. In addition he labeled ME as a bad Ebayer for expecting the new product to actually be new and to have all the required attachments it ships with when new - that he forgot to mention were missing.

Since posting my comments about the incident on Ebay I have received e-mail from other people who have been duped by this guy, yet Ebay has not changed his rating or even limited his ability to falsely advertise items, even when other people have reported his fraudulent listings.

My conclusion is Ebay basically knowingly supports a lot of con men as long as they get their commission. Buyer beware doesn't begin to warn people about the criminals on Ebay.

By Oregonian2 on 3/8/2007 6:40:32 PM , Rating: 2
Can we assume that YOUR feedback of that seller (and of the others who communicated with you) were scathing negative ones?

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