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eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.





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By bamacre on 3/8/2007 11:59:17 AM , Rating: 3
"The five new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. "

Wait, what was that last one? Here it is folks, "shipping and handling charges."

If you do not know, shipping costs are not included in the calculation for "final value fees," the pain in the ass for Ebay sellers.

So, while sellers have been lowering their Buy It Now prices, and increasing their Shipping prices, to get their Final Value fees lowered, Ebay has been on a rampage to stop this.

Ebay recently said they would clean up and warn sellers if they found their shipping fees to be "excessive." I guess it didn't work, and that's why they are now doing this.

Just ebay trying to cram more bucks in their wallets, as if sellers didn't already pay enough. I've probably paid over $30K in ebay/paypal fees in the past 2 years. That's a big fvckin' wad of cash.

This has NOTHING to do with offering a better service, just Ebay collecting more money, period.




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