Print 63 comment(s) - last by Oregonian2.. on Mar 12 at 1:39 PM

eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.

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RE: Hopefully...
By kring on 3/8/2007 11:53:00 AM , Rating: 2
eBay's feedback system sucks and this is no better. Until the stop promoting and supporting retaliatory feedback their system is useless and the Buyer gets screwed every time!!!!

A buyers feedback against a seller should not even be available until that seller has submitted feedback on the buyer. Then if the buyer has a bad experience he's afraid to post negative marks because the seller will retaliate and there's nothing the buyer can do. so the buyer either doesn't get to voice his negative feedback, and also doesn't receive positive feedback.

It's a horrible system that's there only for Sellers to rat out non-paying buyers, eBay promotes and recommends sellers hold retaliatory feedback against the buyers as a way to maintain their high ratings.

Many sellers have far worse ratings then their eBay feedback rating leads the consumer to believe.

RE: Hopefully...
By bamacre on 3/8/2007 12:04:11 PM , Rating: 2
"A buyers feedback against a seller should not even be available until that seller has submitted feedback on the buyer. "

You are an idiot. There are tons of reasons why the BUYER should leave feedback first.

If you ever sell on Ebay, LOL, let me know. I'll pay with a CC, let you leave me positive feedback, then I'll do a chargeback on my credit card, and you'll have zero retaliation.

RE: Hopefully...
By kring on 3/8/2007 12:48:47 PM , Rating: 1
No, there's no reason why a buy should leave feedback for a seller first. your grading the transaction. The purchase comes before the delivery. the Seller should leave feedback on the buyer. If I did an instant payment I should get positive feedback. then when the product arrives, I'll leave feedback on how well the shipper performed.

A buyer should NEVER leave positive feedback for a Seller before receiving the item. you are an idiot yourself if you blindly leave positive feedback for sellers when you haven't received the product.

Charge backs are not a valid reason to promote and support a retaliatory feedback system.. don't be an ass.

And for the record I'm a top-1000 seller on ebay, you've probably bought electronics from me at some point and as a seller I think the system is a joke.

RE: Hopefully...
By aos007 on 3/8/2007 1:06:18 PM , Rating: 2
That's crazy. NEVER LEAVE FEEDBACK UNTIL TRANSACTION IS COMPLETE. The fact that buyer paid is only a part of the information you need to post the feedback. Not until it's in their hands - and unfortunately their feedback is the only way to know that.

I do agree the system is flawed though. Whoever gives feedback first is at the mercy of the person leaving it later. If they would address that issue, it would work out much better (e.g. make feedback a two-phase affair, or make it not visible to anyone until both parties enter it).

RE: Hopefully...
By bamacre on 3/8/2007 3:14:09 PM , Rating: 2
Then I'd like to know your Ebay username. Please.

The process goes like this, numbnuts...

Buyer pays for item.
Seller ships item.
Buyer receives item.
Buyer leaves positive feedback.
Seller leaves positive feedback.

Anything else is DUMB. And, yes, I am an Ebay PowerSeller, and it shouldn't be hard to find me (for someone smarter than you).

RE: Hopefully...
By Oregonian2 on 3/8/2007 6:29:52 PM , Rating: 2
That's how it goes most of the time but maybe a third of the time the seller leaves feedback before I the buyer do.

I'm not a power anything though, I'm just a buyer (99% of the time) with a rating of around 360 or so who's done probably around 500~600 transactions (many sellers haven't given feedback at all, and of course the duplicates only count as one). Started on eBay near the beginning. Have no negatives at all.

RE: Hopefully...
By Oregonian2 on 3/8/2007 6:22:28 PM , Rating: 2
A buyer should NEVER leave positive feedback for a Seller before receiving the item.


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