backtop


Print 63 comment(s) - last by Oregonian2.. on Mar 12 at 1:39 PM


eBay's new Detailed Seller Ratings
eBay adds Detailed Seller Ratings to its feedback system

eBay has decided to make the first significant change to its feedback system in over 11 years with the announcement of Feedback 2.0. In addition to the standard positive, neutral and negative ratings, Feedback 2.0 will also provide four additional categories, where buyers can individually rate sellers on called Detailed Seller Ratings (DSRs).

The four new categories are: Item as described, Communication, Shipping time and Shipping and Handling charges. Buyers will be able to rate sellers on a 5-star rating scale on each category.

According to eBay, the DSRs do not affect a seller's overall feedback score, but are put in place to help gauge a seller's performance in key areas. "We expect buyers to purchase from sellers who have high stars on the dimensions most important to them," said Brian Burke, Senior Manager, Global Policy Management for eBay.

Other changes include the addition of the item title and selling price under each feedback entry on a seller's feedback page. Previously, only the feedback comment along with the feedback rating and item number were included.

eBay plans to roll out Feedback 2.0 in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom within the next few days. Feedback 2.0 will be launched in the United States this spring.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

ebay is shooting the air
By geeg on 3/8/2007 10:29:06 AM , Rating: 3
There are very important problems needed to solve:
1. Excessive/misleading shipping charges: Like $1 item, $15 shipping. This way the seller avoid ebay fees. It is very misleading to the buyer.
2. New accounts with zero feedback can bid on several (hundreds) expensive items and dont buy. This causes and caused a lot of wasted time.
3. Many buyers/sellers do not leave feedback.
4. Many eBayers wait for each other to leave a feedback. You leave first...
5. Very expensive. ebay+paypal fees are more than 8% of the item. You sell a $1000 PC, ebay takes $40, paypal takes $40. If you do not use paypal, the protection is really limited or you will lose lots of customers. So to have a productive sale you have to have paypal.
6. Customer support is almost non-existing. Sometimes takes 5 business days to receive an actual answer. Several times I saw people sell copy/fake items like computer games. They do not give any clue to the buyer other than the screen shots from the internet. But they are fake copies. Many buyers do not complain because they purchase the game very cheap. I saw a case where the seller sold probably more than 500 Russian (fake, counterfeit, hacked) copy games. ebay did not do anything despite several complaints (by myself). I acidentally purchased Oblivion from this ebayer. The copy does not accept any upgrades of course, but runs just fine. I should have suspected from the too-good-to-be-true cheap price.
And there might be more problematic areas that I could not remember.

Who wants a detailed feedback system where some important issues exist?




RE: ebay is shooting the air
By CKDragon on 3/8/2007 10:48:58 AM , Rating: 2
quote:
1. Excessive/misleading shipping charges: Like $1 item, $15 shipping. This way the seller avoid ebay fees. It is very misleading to the buyer.


I agree with some of your list but it annoys me when buyers complain about a seller back-loading the cost of the product into the shipping price. You said yourself that the percentages that ebay + Paypal take off the top are too much. It will not cost the customer more or less in the long run because they all balance out.

If something is worth $10, what does it matter to the customer if the final auction reads $9 bid, $1 shipping or $1 bid, $9 shipping? Because for me the seller, it can mean 10% depending on the final value.

It's not like buyers can't easily figure out the shipping cost on 99% of the items BEFORE they bid.


RE: ebay is shooting the air
By geeg on 3/8/2007 11:00:04 AM , Rating: 2
The shipping charge and the "required" insurance charge is invisible for the store lists. Additionally it is easy to miss the shipping charges.

If you want to hide the ebay/paypal fees why dont you do the free shipping and add the fees in your price? Like you said the total counts..


RE: ebay is shooting the air
By feelingshorter on 3/8/2007 11:21:52 AM , Rating: 2
What do you mean add the fees to the total cost in the auction? Apparently you've never sold anything on eBay worth a lot. I've sold 3 flutes, worth 500, 800 and one worth 2100+. I've sold two Canon cameras, rebel XTi and 40D. If you understand the eBay fees then you know that you cannot add fees to the total charges.

Think if it logically. If a buyer wants to pay 50 dollars for an item, they will pay that price either way; whether it is 45 dollars for the item and 5 shipping, or 49 shipping and 1 dollar for the item. You cannot "add" the cost of fees to your auction by your logic, because it is an auction. And even then, if there is a way you can, eBay will also still charge a fee on your anti-fee fee. Your logic is self cannibalizing!


RE: ebay is shooting the air
By geeg on 3/8/2007 11:43:10 AM , Rating: 2
I was sarcastic, showing the flip side.
What I actually do:

auction - just the item value
shipping - just the actual fee UPS/USPS charges from me, I recycle shipping material

You are right, according to ebay rules, you cannot add any shipping charges/ebay,paypal fees to the item price.


RE: ebay is shooting the air
By CKDragon on 3/8/2007 11:21:55 AM , Rating: 2
I'm not very familiar with buying from the the store lists so I can't comment on that part of the issue.

I'm not sure how you're suggesting that I hide the fees in the price. I prefer to use the auction style listings that start around $1 regardless of the item. Most of the time the item is old junk I'm selling and I want to make sure I can at least get rid of it.

Of course, I could set a higher reserve price, but surprise! Ebay charges another fee for that. Although, like I said above, sometimes reserve prices aren't ideal anyway because I want to make sure it sells.

After this exchange, I feel like I need to defend my eBay behavior. If it means anything, I'm still managing to stay at 100% after ~35 reviews, so please don't get the wrong impression.


RE: ebay is shooting the air
By Oregonian2 on 3/8/2007 6:36:00 PM , Rating: 2
quote:
If something is worth $10, what does it matter to the customer if the final auction reads $9 bid, $1 shipping or $1 bid, $9 shipping? Because for me the seller, it can mean 10% depending on the final value.


If the seller will take defective product back for a refund, I suspect most of the time the policy only refunds the purchase price, not the shipping. So there would be a big difference to the buyer in your two scenarios. So it is a negative being loaded that way, but not a deal killer.


RE: ebay is shooting the air
By Mitch101 on 3/8/2007 10:59:59 AM , Rating: 2
I agree on Number #1 lets see a total instead of 20 listing of the same item at varying costs and varying shipping so I have to do the math in my head to which is the lowest.

I would also the option to remove my positive comments or state a rebuttle.

I sold a motherboard on e-bay to a guy in perfect condition and rare. To have him claim it doesnt boot. I refunded the money and paid extra to have it shipped back. When it arrived I discovered the jerk flashed the bios with one that wasnt for the motherboard. So he screwed up the mobo and I am one who lost out of the deal by having to buy another bios $20.00 + Shipping because he screwed up the board. Needless to say I dont sell Mobo's any more with a warranty. Its only happened once but Im sure my previous Mobo's dont sell for as much as they should.


RE: ebay is shooting the air
By geeg on 3/8/2007 11:02:12 AM , Rating: 2
He might have replaced your motherboard with his non-working.


RE: ebay is shooting the air
By Mitch101 on 3/8/2007 11:05:39 AM , Rating: 2
Yea thats possible. I forgot to mention I put a small sharpie dot somewhere on the motherboards since then so I can tell if its the original.

It was a FIC motherboard that was the idenitcal motherboard found in a emachines model.


RE: ebay is shooting the air
By gramboh on 3/8/2007 11:11:31 AM , Rating: 2
Yep this is a common scam, be sure to record serial numbers on all items shipped (and take pictures of them). Also state this in your auction text to ward off these losers.

Scammers will always be around on eBay because it's extremely hard to enforce any punishment on them legally. Hopefully that changes sometime in the future.


"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton











botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki