In what could be seen as a big plus to all Xbox 360 users
out there (save for those that have units that are more than a year old),
Microsoft has extended the warranty of all Xbox 360 consoles from 90 days to a full
year in the United States and Canada. This latest move comes exactly three
months after Microsoft decided to offer free repairs to Xbox
360 manufactured before 01/01/2006.
As if the case with most all electronic purchases, the
one-year warranty period starts from the original date of purchase. Customers
that have already paid out-of-pocket for Xbox 360 repairs after the original
90-day warranty period, but before the new one-year warranty period will
receive automatic credits for repair costs. Customers will not need to contact
Microsoft at all for the reimbursement checks which will be mailed out within
"Customer satisfaction is a central focus and priority
for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing
for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now
offers this extended warranty upgrade. It is truly the industry's most
compelling home entertainment offering."
The free warranty upgrade should also be welcome news to
Xbox 360 owners who've had their consoles bricked by the Fall Dashboard Update.
There were numerous reports of Xbox 360's being "taken out" by the
update. One California man, Kevin Ray, was asked to fork over $140 to repair
his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting
a class action
lawsuit over the matter.
quote: If you bought a warranty you should be able to return it for a full or partial refund. This is especially true if it is still under Microsoft's original 90 warranty because the store warranty technically hasn't kicked in yet.