backtop


Print 37 comment(s) - last by otispunkmeyer.. on Jan 2 at 4:16 AM

Microsoft is in the giving mood for the holidays

In what could be seen as a big plus to all Xbox 360 users out there (save for those that have units that are more than a year old), Microsoft has extended the warranty of all Xbox 360 consoles from 90 days to a full year in the United States and Canada. This latest move comes exactly three months after Microsoft decided to offer free repairs to Xbox 360 manufactured before 01/01/2006.

As if the case with most all electronic purchases, the one-year warranty period starts from the original date of purchase. Customers that have already paid out-of-pocket for Xbox 360 repairs after the original 90-day warranty period, but before the new one-year warranty period will receive automatic credits for repair costs. Customers will not need to contact Microsoft at all for the reimbursement checks which will be mailed out within 10 weeks.

"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering."

The free warranty upgrade should also be welcome news to Xbox 360 owners who've had their consoles bricked by the Fall Dashboard Update. There were numerous reports of Xbox 360's being "taken out" by the update. One California man, Kevin Ray, was asked to fork over $140 to repair his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting a class action lawsuit over the matter.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: Boo!
By aos007 on 12/22/2006 2:55:03 PM , Rating: 2
You said it! I got mine on PS3 launch day ($50 off AND Gears of War, GRAW, Ridge Racer 6 and Arcade Unplugged included, it was a no-brainer) - and I got 2 year extended warranty ONLY because Xbox360 is WELL KNOWN to have had many reliability issues over the last year. If there was a 1-year warranty, I would have saved $70 bucks! Especially because there will be a refresh that will be much quieter (I bet) which I'll probably end up getting at some point. Sigh.


RE: Boo!
By bdewong on 12/22/2006 4:32:59 PM , Rating: 2
If you bought a warranty you should be able to return it for a full or partial refund. This is especially true if it is still under Microsoft's original 90 warranty because the store warranty technically hasn't kicked in yet.


RE: Boo!
By rushfan2006 on 12/26/2006 8:54:50 AM , Rating: 2
quote:
If you bought a warranty you should be able to return it for a full or partial refund. This is especially true if it is still under Microsoft's original 90 warranty because the store warranty technically hasn't kicked in yet.


Not really. Though they (meaning Gamestop - I think that's where he said he bought it, can't see the other post as I type this) may honor the partial or full refund as a gesture of good customer service, they don't have to. The only case I'd see they *might* (and I emphasis MIGHT) have to refund the warranty is if they are selling a Microsoft backed warranty in the first place, which I highly doubt. I believe the game stores like EB games and GameStop are selling a warranty of their own - saying THEY and NOT Microsoft is providing warranty converage.

And if that is indeed the case...a consumer has no legal right whatsoever for a full or parital warranty refund. You bought a warranty contract...its not their fault you suddenly don't want it now because the manufacturer said "hey we'll cover you for a year now!".



"I f***ing cannot play Halo 2 multiplayer. I cannot do it." -- Bungie Technical Lead Chris Butcher

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki