Print 37 comment(s) - last by otispunkmeyer.. on Jan 2 at 4:16 AM

Microsoft is in the giving mood for the holidays

In what could be seen as a big plus to all Xbox 360 users out there (save for those that have units that are more than a year old), Microsoft has extended the warranty of all Xbox 360 consoles from 90 days to a full year in the United States and Canada. This latest move comes exactly three months after Microsoft decided to offer free repairs to Xbox 360 manufactured before 01/01/2006.

As if the case with most all electronic purchases, the one-year warranty period starts from the original date of purchase. Customers that have already paid out-of-pocket for Xbox 360 repairs after the original 90-day warranty period, but before the new one-year warranty period will receive automatic credits for repair costs. Customers will not need to contact Microsoft at all for the reimbursement checks which will be mailed out within 10 weeks.

"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering."

The free warranty upgrade should also be welcome news to Xbox 360 owners who've had their consoles bricked by the Fall Dashboard Update. There were numerous reports of Xbox 360's being "taken out" by the update. One California man, Kevin Ray, was asked to fork over $140 to repair his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting a class action lawsuit over the matter.

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Lack of consumerfriendly laws?
By Shintai on 12/22/2006 12:56:38 PM , Rating: 2
Why is the US so far behind in goverment laws to ensure the consumers right and safety?

Here we get a minimum 2 years warrenty on all electronic gear. And I dont think you can get under a year in the EU, if its not under 2 years.

RE: Lack of consumerfriendly laws?
By MrSmurf on 12/22/2006 1:11:52 PM , Rating: 2

By Ralph The Magician on 12/22/2006 1:28:08 PM , Rating: 2
It's because of the way the market works in the US. Big companies, like Microsoft, like to please investors. That means making as much money as possible. Having long warranties hurts their bottom line. Any change in warranty forced by the government will likely just translate into a higher price.

RE: Lack of consumerfriendly laws?
By Axbattler on 12/22/2006 10:49:44 PM , Rating: 2
On the other hand, at least in the UK, we pay over the top for most electronics. A quick look on Amazon UK and Amazon US shows that for the same package (or at least nearest match) of the Xbox360, it costs £270 vs $400. That's £70 more expensive (over 35%). You can see similar trends on most computer components too. What's the typical warranty for those items in the US?

RE: Lack of consumerfriendly laws?
By Feeling on 12/23/2006 4:03:28 AM , Rating: 2
Never forget the different taxation environment in the States and the EU. We have Value added tax of up to 20% in the EU, different customs, etc...that is what makes the differences and not the longer warranty. Once they get their products working there won't be any extra costs deriving from a longer warranty

By glennpratt on 12/23/2006 12:56:02 PM , Rating: 2
You're joking right? Every second they add to a warranty on an electronic device with millions in circulation cuts into their bottom line. It may not be that big of a deal, but it definitely effects the price of goods.

Personally I'm in favor of 1 year minimums on non-consumables, but I don't think it will come from magic warranty fairies, it will come from consumers pockets. Still, I'd rather that then play the extended warranty roulette game.

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