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Print 37 comment(s) - last by otispunkmeyer.. on Jan 2 at 4:16 AM

Microsoft is in the giving mood for the holidays

In what could be seen as a big plus to all Xbox 360 users out there (save for those that have units that are more than a year old), Microsoft has extended the warranty of all Xbox 360 consoles from 90 days to a full year in the United States and Canada. This latest move comes exactly three months after Microsoft decided to offer free repairs to Xbox 360 manufactured before 01/01/2006.

As if the case with most all electronic purchases, the one-year warranty period starts from the original date of purchase. Customers that have already paid out-of-pocket for Xbox 360 repairs after the original 90-day warranty period, but before the new one-year warranty period will receive automatic credits for repair costs. Customers will not need to contact Microsoft at all for the reimbursement checks which will be mailed out within 10 weeks.

"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering."

The free warranty upgrade should also be welcome news to Xbox 360 owners who've had their consoles bricked by the Fall Dashboard Update. There were numerous reports of Xbox 360's being "taken out" by the update. One California man, Kevin Ray, was asked to fork over $140 to repair his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting a class action lawsuit over the matter.



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Wii is out, PS3 is in supply and Xbox360....
By Dfere on 12/22/2006 12:01:04 PM , Rating: -1
Has an updated warranty...??? This is all they could do to grab headlines? How about something on their service for free?

Cheap bastards.

(Ducks head for bashing to follow). No Xboxes were harmed during the production of this ad. I own no PS3 or nintendo product, now or ever.




RE: Wii is out, PS3 is in supply and Xbox360....
By FITCamaro on 12/22/2006 12:19:53 PM , Rating: 5
Uh that extended warranty is going to cost them hundreds of thousands of dollars if not millions. Now I do think that regardless of the age of the system, if you install an update to your games console and it fails and "bricks" your system, then they should fix it for free. If they push out an update to the code that makes the system run, then they should gaurantee you that its going to work and if it doesn't, they'll fix it.

In my mind they shouldn't even be patching firmware. They should get it right the first time. Patching software is one thing(even an OS) but patching crucial system code on an embedded system, thats just stupid. What if the power dies in the middle of it. If they're gonna do that they should have backup firmware that can be used to reset the system in case the main firmware chip gets screwed up from the patch. You didn't see firmware patches in the Nintendo, Super Nintendo, N64, Playstation 1, Playstation 2, Dreamcast, or Xbox.


RE: Wii is out, PS3 is in supply and Xbox360....
By OrSin on 12/22/2006 12:37:11 PM , Rating: 2
But you also don't added features to them. I have had 2 DVD players with firmware upgrades. Its a new day and age.
If we want some feature expect them to be added later. Now bricking my system with these features is crazy. Xbow 360 is very nice Mutitmedia hub for my house so I welcomed the updates.


By FITCamaro on 12/22/2006 1:53:49 PM , Rating: 2
I agree its a nice media hub. Thats one of the main reason I plan to get one. I currently have my old Xbox hacked for that but I'd like to play the newer games and have the media center capabilities.


RE: Wii is out, PS3 is in supply and Xbox360....
By Schadenfroh on 12/22/2006 7:10:21 PM , Rating: 5
They up the warranty and you people complain? I sometimes think that if Microsoft gave these things away for free that people would still complain.


RE: Wii is out, PS3 is in supply and Xbox360....
By Kilim on 12/22/06, Rating: -1
"So if you want to save the planet, feel free to drive your Hummer. Just avoid the drive thru line at McDonalds." -- Michael Asher

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