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Print 37 comment(s) - last by otispunkmeyer.. on Jan 2 at 4:16 AM

Microsoft is in the giving mood for the holidays

In what could be seen as a big plus to all Xbox 360 users out there (save for those that have units that are more than a year old), Microsoft has extended the warranty of all Xbox 360 consoles from 90 days to a full year in the United States and Canada. This latest move comes exactly three months after Microsoft decided to offer free repairs to Xbox 360 manufactured before 01/01/2006.

As if the case with most all electronic purchases, the one-year warranty period starts from the original date of purchase. Customers that have already paid out-of-pocket for Xbox 360 repairs after the original 90-day warranty period, but before the new one-year warranty period will receive automatic credits for repair costs. Customers will not need to contact Microsoft at all for the reimbursement checks which will be mailed out within 10 weeks.

"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering."

The free warranty upgrade should also be welcome news to Xbox 360 owners who've had their consoles bricked by the Fall Dashboard Update. There were numerous reports of Xbox 360's being "taken out" by the update. One California man, Kevin Ray, was asked to fork over $140 to repair his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting a class action lawsuit over the matter.



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!?!
By kelmon on 12/22/2006 5:05:33 PM , Rating: 5
Personally, I'm absolutely gob-smacked that the 360 didn't already come with a 1-year warranty. Seriously, pretty much everything comes with a 1-year warranty or longer so only getting 90-days on something that costs so much is amazing.

Sorry, no points to Microsoft for providing something that should have been in the box from Day 1.




RE: !?!
By glennpratt on 12/23/2006 1:00:18 PM , Rating: 2
Most previous game systems came with a ninety day warranty. At least the Xbox 1, PS2, PS1, Dreamcast.

Really, it wasn't without precedent, but I'm glad it changed.


RE: !?!
By santa590 on 12/24/2006 6:58:22 AM , Rating: 2
The PS2 has a 1 year warranty, not 90 days. Your right about the others.

I'm glad MS finally changed to 1 year. I had 2 xbox and both failed on me 3 times and paid a total of $450 + shipping to have it repaired. It was at the time it cost $300 and it broke after a few days when warranty expired.


RE: !?!
By glennpratt on 12/24/2006 12:20:39 PM , Rating: 2
Umm, no:

quote:
Sony Computer Entertainment America (SCEA) warrants to the original purchaser that this product (hardware, game discs and accessories) shall be free from defects in material and workmanship for a period of ninety (90) days from the date of purchase (the "Warranty Period").


Perhaps later models did, but I never heard about it.


RE: !?!
By santa590 on 12/24/2006 12:47:14 PM , Rating: 2
My bad. Your right. The slim models are 1 year. Not the older version.


RE: !?!
By StevoLincolnite on 12/24/2006 7:50:52 AM , Rating: 3
I can remember, when I first opened my super Nintendo, After it was first released... A little slip fell out explaining "Life time warranty" Anyone know what that was all about?


RE: !?!
By rushfan2006 on 12/26/2006 8:45:20 AM , Rating: 1
Actually a whole assload of things only come with 90 day warranty, a lot of electronics stuff anyway....except for the more expensive stuff..like a $3000 tv for example.

1 year warranty is good. Good move on MS to do so.

And really if people want to turn out dramatic bashing story out of MS simply upping the warranty to 1 year...they just need something to complain about..some people aren't happy unless they are miserable about something. ;)

Its just business...no real story here...go back to sleep everyone.



RE: !?!
By otispunkmeyer on 1/2/2007 4:16:08 AM , Rating: 2
well its better late than never, but yeah i feel the same way.

a 1 year warranty barely makes it into my expectations list. im used to having upto 3 or in some cases 5 year warranties on some of the electronics i buy, and for something like a console that is expected to last 3-4 years if not more...a 90 day warranty was ludicrous...especially when the asking price is £300 (and was higher upon initial release)

too little too late imo. i guess now they are confident the boxes can operate for a year without breaking. im sure thats what it is. its only taken them a year n a bit to get a level of quality that should of been there in the first place.

yet another case of rushing something out the door, to get one over on the competition, and then using paying beta testers to finish your job for you



Lack of consumerfriendly laws?
By Shintai on 12/22/2006 12:56:38 PM , Rating: 2
Why is the US so far behind in goverment laws to ensure the consumers right and safety?

Here we get a minimum 2 years warrenty on all electronic gear. And I dont think you can get under a year in the EU, if its not under 2 years.




RE: Lack of consumerfriendly laws?
By MrSmurf on 12/22/2006 1:11:52 PM , Rating: 2
Lobbyists


By Ralph The Magician on 12/22/2006 1:28:08 PM , Rating: 2
It's because of the way the market works in the US. Big companies, like Microsoft, like to please investors. That means making as much money as possible. Having long warranties hurts their bottom line. Any change in warranty forced by the government will likely just translate into a higher price.


RE: Lack of consumerfriendly laws?
By Axbattler on 12/22/2006 10:49:44 PM , Rating: 2
On the other hand, at least in the UK, we pay over the top for most electronics. A quick look on Amazon UK and Amazon US shows that for the same package (or at least nearest match) of the Xbox360, it costs £270 vs $400. That's £70 more expensive (over 35%). You can see similar trends on most computer components too. What's the typical warranty for those items in the US?


RE: Lack of consumerfriendly laws?
By Feeling on 12/23/2006 4:03:28 AM , Rating: 2
Never forget the different taxation environment in the States and the EU. We have Value added tax of up to 20% in the EU, different customs, etc...that is what makes the differences and not the longer warranty. Once they get their products working there won't be any extra costs deriving from a longer warranty


By glennpratt on 12/23/2006 12:56:02 PM , Rating: 2
You're joking right? Every second they add to a warranty on an electronic device with millions in circulation cuts into their bottom line. It may not be that big of a deal, but it definitely effects the price of goods.

Personally I'm in favor of 1 year minimums on non-consumables, but I don't think it will come from magic warranty fairies, it will come from consumers pockets. Still, I'd rather that then play the extended warranty roulette game.

F,ing "Oops". Seriously, Dailytech, I'm competent with javascript, asp, cookies, etc. Can I fix your crap?


Boo!
By flush1 on 12/22/2006 2:22:39 PM , Rating: 2
Stinks for us who just bought a 360 and got an extended warranty for a cost from gamestop etc!




RE: Boo!
By aos007 on 12/22/2006 2:55:03 PM , Rating: 2
You said it! I got mine on PS3 launch day ($50 off AND Gears of War, GRAW, Ridge Racer 6 and Arcade Unplugged included, it was a no-brainer) - and I got 2 year extended warranty ONLY because Xbox360 is WELL KNOWN to have had many reliability issues over the last year. If there was a 1-year warranty, I would have saved $70 bucks! Especially because there will be a refresh that will be much quieter (I bet) which I'll probably end up getting at some point. Sigh.


RE: Boo!
By bdewong on 12/22/2006 4:32:59 PM , Rating: 2
If you bought a warranty you should be able to return it for a full or partial refund. This is especially true if it is still under Microsoft's original 90 warranty because the store warranty technically hasn't kicked in yet.


RE: Boo!
By rushfan2006 on 12/26/2006 8:54:50 AM , Rating: 2
quote:
If you bought a warranty you should be able to return it for a full or partial refund. This is especially true if it is still under Microsoft's original 90 warranty because the store warranty technically hasn't kicked in yet.


Not really. Though they (meaning Gamestop - I think that's where he said he bought it, can't see the other post as I type this) may honor the partial or full refund as a gesture of good customer service, they don't have to. The only case I'd see they *might* (and I emphasis MIGHT) have to refund the warranty is if they are selling a Microsoft backed warranty in the first place, which I highly doubt. I believe the game stores like EB games and GameStop are selling a warranty of their own - saying THEY and NOT Microsoft is providing warranty converage.

And if that is indeed the case...a consumer has no legal right whatsoever for a full or parital warranty refund. You bought a warranty contract...its not their fault you suddenly don't want it now because the manufacturer said "hey we'll cover you for a year now!".



How does this affect "replacement" units
By webdawg77 on 12/22/2006 11:49:26 AM , Rating: 2
I had one of the original 360's that was made before 1/1/06 (12/4/06 to be exact). Mine died after the Fall '06 update and was repaired for free. The one I got in return has a manufactured day of 4/23/06. Do I get the 1 year warranty from the original's purchase date of 12/23/06 or from the replacement's manufacture date of 4/23/06 or even the replacements received date of 11/25/06? I wonder if support will be able to tell me after emailing them, but does anyone else already know?




By webdawg77 on 12/22/2006 11:50:34 AM , Rating: 2
quote:
(12/4/06 to be exact)
supposed to be 12/4/05 ... darn dates.


By kamel5547 on 12/22/2006 12:13:07 PM , Rating: 3
quote:
the one-year warranty period starts from the original date of purchase.


Its always from the date of purchase not manufacturing. This is standard SOP for all warranties (although in the case of warranty repairs you usually get an additional time period if your warranty is up) say 90 days from date of repair OR the remainder of the warranty whichever is longer. I don't know the specifics surrounding the X-Box as far as any additional warranty from the date of repair though.


Good News
By fenderkb76 on 12/22/2006 11:31:36 AM , Rating: 3
I don't have a 360, but this is good news for all gamers. I do have a Wii and it came out of the box with a 1 year warranty. I think that's fair. 90 days always seemed like a rip-off to me. Maybe this will help set a standard in the industry. Too bad they had to be forced into doing so by bad press and a class action lawsuit.




RE: Good News
By gus6464 on 12/25/2006 12:40:49 AM , Rating: 2
If you register your wii with nintendo they extend the 1 year warranty another 3 mos. They do the same with DS lite too. Although ive never owned a nintendo console that has broken.


Puts the pressure on Sony ?
By kilkennycat on 12/22/2006 6:26:59 PM , Rating: 2
Does the PS3 have a 1-year warranty? If not, Sony is in a real Catch22. Early units of any complex new consumer device have much higher failure rates than the same device manufactured one year later. If Sony not have 1 year warranty, the Xbox360 warranty-extension is yet another point in favor of purchasing a Xbox360 and a deliberately-staged exercise by M$$ to poke the finger in Sony's eye and hit their pocket-book as well.




RE: Puts the pressure on Sony ?
By santa590 on 12/24/2006 6:40:33 AM , Rating: 2
The PS3 does have a 1 year warranty, at least in the US and Japan.


Great
By Murst on 12/22/2006 1:30:11 PM , Rating: 2
I'm sure they had many reasons for this, but as long as the consumers end up being the beneficiaries, its a great move.

There isn't many examples of corporations doing something "nice" without being forced to it by court these days, so its very nice to see it happen, especially from a giant like MS.




By Bladen on 12/22/2006 4:50:46 PM , Rating: 2
What about Aus?




How
By crystal clear on 12/23/2006 2:46:28 AM , Rating: 1
Quote-

"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate VP of Global Marketing for Microsoft's Interactive Entertainment Business. “The Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering

Unquote-
Nonsense-all PR blah blah etc dont accept it.......

It took this-
"One California man, Kevin Ray, was asked to fork over $140 to repair his Xbox 360 after the Fall Dashboard Update failed. Ray responded by starting a class action lawsuit over the matter. "

To give you this-
"Xbox 360 Warranty Boosted to One Year"

And give you that-
PR blah blah...............




Safety Net
By Goty on 12/23/06, Rating: 0
Wii is out, PS3 is in supply and Xbox360....
By Dfere on 12/22/06, Rating: -1
RE: Wii is out, PS3 is in supply and Xbox360....
By FITCamaro on 12/22/2006 12:19:53 PM , Rating: 5
Uh that extended warranty is going to cost them hundreds of thousands of dollars if not millions. Now I do think that regardless of the age of the system, if you install an update to your games console and it fails and "bricks" your system, then they should fix it for free. If they push out an update to the code that makes the system run, then they should gaurantee you that its going to work and if it doesn't, they'll fix it.

In my mind they shouldn't even be patching firmware. They should get it right the first time. Patching software is one thing(even an OS) but patching crucial system code on an embedded system, thats just stupid. What if the power dies in the middle of it. If they're gonna do that they should have backup firmware that can be used to reset the system in case the main firmware chip gets screwed up from the patch. You didn't see firmware patches in the Nintendo, Super Nintendo, N64, Playstation 1, Playstation 2, Dreamcast, or Xbox.


RE: Wii is out, PS3 is in supply and Xbox360....
By OrSin on 12/22/2006 12:37:11 PM , Rating: 2
But you also don't added features to them. I have had 2 DVD players with firmware upgrades. Its a new day and age.
If we want some feature expect them to be added later. Now bricking my system with these features is crazy. Xbow 360 is very nice Mutitmedia hub for my house so I welcomed the updates.


By FITCamaro on 12/22/2006 1:53:49 PM , Rating: 2
I agree its a nice media hub. Thats one of the main reason I plan to get one. I currently have my old Xbox hacked for that but I'd like to play the newer games and have the media center capabilities.


RE: Wii is out, PS3 is in supply and Xbox360....
By Schadenfroh on 12/22/2006 7:10:21 PM , Rating: 5
They up the warranty and you people complain? I sometimes think that if Microsoft gave these things away for free that people would still complain.


RE: Wii is out, PS3 is in supply and Xbox360....
By Kilim on 12/22/06, Rating: -1
"You can bet that Sony built a long-term business plan about being successful in Japan and that business plan is crumbling." -- Peter Moore, 24 hours before his Microsoft resignation

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