Print 77 comment(s) - last by VooDooAddict.. on Dec 18 at 12:11 PM

Old vs New
All Wii Remotes are recalled

Nintendo today announced that the company will replace some 3.2 million Wii Remote wrist straps after receiving numerous reports of the straps breaking sending the controller flying. Nintendo will allow customers to exchange their failure-prone wrist straps with a new beefier strap that is about double the thickness of the original.

There have been numerous reports of straps breaking sending remotes through TVs, windows and other expensive items. Nintendo responded to the Wii Remote madness by issuing a response in writing concerning the proper use of the remote. A few days later, Nintendo began making revisions to the Wii Remote in the form of a beefier wrist strap.

The new wrist strap is already included with the latest machines shipped, but Nintendo estimates that it may have to replace up to 3.2 million wrist straps, costing the company several million dollars. The old straps, which were found to be especially prone to breaking, had a 0.6 millimeter string diameter, while the new replacement strap features a diameter of 1 millimeter.

"People tended to get a bit excited, especially while playing Wii sports, and in some cases the control would come loose from their hands," company spokesman Yasuhiro Minagawa said. "The new strap will be almost twice as thick."

Nintendo has setup an online replacement form for Wii customers so that they can get replacements for their Wii Remote straps. Shipments will begin on December 21 and it will take 5 to 9 days to receive replacements.

The company also announced today that it is recalling 200,000 AC adapters for the DS and DS Lite in the Japanese market.

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RE: Good
By bplewis24 on 12/15/2006 11:20:08 AM , Rating: -1
You people never seem to amaze me. Nintendo does a recall of a product that was apparently defective and they are praised for it. I'm GLAD they're doing the right thing, but why the heck are they being praised for it like this is so honorable? It's not like other companies don't do this.

You want to give them kudos for responding quickly? Fine, go ahead. But if the main feature (wiimote) of your new project was defective and causing negative publicity you'd respond quickly as well. I mean be realistic, this recall isn't about love for the customer any more than another company's recall is. It's about fixing their product and ensuring that more people will buy the console in upcoming shipments instead of being discouraged by negative publicity.

And to make matters worse people compare it to Microsoft and Sony, saying Nintendo never did the things Sony did by claiming it was user error. It was JUST LAST WEEK that an article ran ON THIS SITE with a Nintendo rep releasing a statement giving advice to "exercise more" and "don't let go of the controller" in response to claims that the wrist strap was breaking at a high rate.

It's very sad how much of a short-term memory we have about the negative aspects of companies we like but are quick to point out the same shortcomings in companies we hate.


RE: Good
By Oregonian2 on 12/15/2006 1:30:07 PM , Rating: 3
You people never seem to amaze me. Nintendo does a recall of a product that was apparently defective and they are praised for it.

They're not being praised for the defect, they're being praised for their quick no-grumble response. They're being praised for making a product that has this kind of problem. The fault isn't a "defect" as you present it, it's more of a matter of it not being as robust as it could have been. There's a difference. Using common sense, someone shouldn't be throwing the remote anywhere. It shouldn't be let go like it seems to be sometimes (and with what, a million units sold world-wide, what's the percentage of the units where this problem has been reported?). The "defect" as you call it is not making a robustness strap as strong as it could have been -- a strap that theoretically shouldn't be needed at all if the user used things in a sensible way. I'm not saying that there's no fault on Nintendo -- I'm saying that it's a pretty "soft" defect compared to things like Microsoft's lockups or Sony's HDTV interface snafu's where the basic functionality had faults -- and yet Nintendo very quickly has fixed the problem both by the "recall" and aparently delaying delivery of units during the Christmas season (important in the U.S.) so that production could be updated. The fault isn't being praised, Nintendo is.

RE: Good
By bplewis24 on 12/15/06, Rating: -1
RE: Good
By aGreenAgent on 12/15/2006 5:44:42 PM , Rating: 3
Well, your last statement is just as far from being objective.

Regardless of if/when Nintendo screwed up something related to the Wii, Sony messed up enough that they've gone from a publicly well-liked company to one that is causing a backlash.

The strap on the remote is even a feature. Most people I know just took theirs off to begin with. So yes, it's bad that Nintendo put on a strap that couldn't handle people throwing the Wiimote full speed (which it may or may not have been designed to do - but they probably should have anticipated people doing it), it's not a big deal, since you can just hold onto the remote like you're supposed to.

Anyway, my point is that there is a bit of a bias towards the Wii, but it's not undeserved. A couple years ago you couldn't get people to say anything good about Nintendo, only how the GameCube should be their last console.

Nintendo pulled themselves up and made people like them again. Sony had everybody liking them then threw it away. People aren't biased because they're stupid or something, it's because Sony has been seemingly trying to anger their customers with lousy products and arrogant press statements, and Nintendo issued a recall over something as inconsequential as a wrist strap.

RE: Good
By Chase Tacos on 12/18/2006 9:42:36 AM , Rating: 2
The only reason why you got voted down because of it is because you came out as a total ass about it insted of just SAYING you were just BITCHING and started an argument/conflict.
Quit being so stuck up with everything and maybe you would get the respect youd enjoy.

“Then they pop up and say ‘Hello, surprise! Give us your money or we will shut you down!' Screw them. Seriously, screw them. You can quote me on that.” -- Newegg Chief Legal Officer Lee Cheng referencing patent trolls
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