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Old vs New
All Wii Remotes are recalled

Nintendo today announced that the company will replace some 3.2 million Wii Remote wrist straps after receiving numerous reports of the straps breaking sending the controller flying. Nintendo will allow customers to exchange their failure-prone wrist straps with a new beefier strap that is about double the thickness of the original.

There have been numerous reports of straps breaking sending remotes through TVs, windows and other expensive items. Nintendo responded to the Wii Remote madness by issuing a response in writing concerning the proper use of the remote. A few days later, Nintendo began making revisions to the Wii Remote in the form of a beefier wrist strap.

The new wrist strap is already included with the latest machines shipped, but Nintendo estimates that it may have to replace up to 3.2 million wrist straps, costing the company several million dollars. The old straps, which were found to be especially prone to breaking, had a 0.6 millimeter string diameter, while the new replacement strap features a diameter of 1 millimeter.

"People tended to get a bit excited, especially while playing Wii sports, and in some cases the control would come loose from their hands," company spokesman Yasuhiro Minagawa said. "The new strap will be almost twice as thick."

Nintendo has setup an online replacement form for Wii customers so that they can get replacements for their Wii Remote straps. Shipments will begin on December 21 and it will take 5 to 9 days to receive replacements.

The company also announced today that it is recalling 200,000 AC adapters for the DS and DS Lite in the Japanese market.

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By Derka on 12/15/2006 8:49:42 AM , Rating: 5
In my opinion Nintendo has the best customer support. Its been less than a month and already they have fixed a problem. Beats the heck out of Microsoft and Sony.

RE: Good
By DeathBUA on 12/15/2006 9:01:47 AM , Rating: 2
Yea, and not only that it's also free publicity of the good kind for Nintendo....cuz it kinda says people have SO much fun with our system that they end up tossing our controllers around. Weird how that works.

RE: Good
By Tilmitt on 12/15/06, Rating: -1
RE: Good
By encryptkeeper on 12/15/2006 9:35:05 AM , Rating: 5
it may humble the Wii community

Humble? Who are you, the Iron Sheik?

It's going to humble everyone except Nintendo since none of the other console makers take care of issues this quickly.

RE: Good
By othercents on 12/15/2006 10:43:09 AM , Rating: 5
I'm not sure if you remember the battery issue that Sony was in. Dell started recalling batteries way before Sony even said there was a problem. Actually Sony denied there was a problem first and stated that it was a problem with the computer design. There is even documentation showing that Sony knew way before the first battery exploded that there could be a problem.

So it is a load of crap that Sony would have ever done what Nintendo is now doing. Nintendo cares about their customers and Sony cares about the money. You can see this in everything Sony does.

Granted yes Sony has been getting a bunch of bad press lately, but that doesn't excuse everything that they have done.


RE: Good
By bplewis24 on 12/15/06, Rating: -1
RE: Good
By Oregonian2 on 12/15/2006 1:30:07 PM , Rating: 3
You people never seem to amaze me. Nintendo does a recall of a product that was apparently defective and they are praised for it.

They're not being praised for the defect, they're being praised for their quick no-grumble response. They're being praised for making a product that has this kind of problem. The fault isn't a "defect" as you present it, it's more of a matter of it not being as robust as it could have been. There's a difference. Using common sense, someone shouldn't be throwing the remote anywhere. It shouldn't be let go like it seems to be sometimes (and with what, a million units sold world-wide, what's the percentage of the units where this problem has been reported?). The "defect" as you call it is not making a robustness strap as strong as it could have been -- a strap that theoretically shouldn't be needed at all if the user used things in a sensible way. I'm not saying that there's no fault on Nintendo -- I'm saying that it's a pretty "soft" defect compared to things like Microsoft's lockups or Sony's HDTV interface snafu's where the basic functionality had faults -- and yet Nintendo very quickly has fixed the problem both by the "recall" and aparently delaying delivery of units during the Christmas season (important in the U.S.) so that production could be updated. The fault isn't being praised, Nintendo is.

RE: Good
By bplewis24 on 12/15/06, Rating: -1
RE: Good
By aGreenAgent on 12/15/2006 5:44:42 PM , Rating: 3
Well, your last statement is just as far from being objective.

Regardless of if/when Nintendo screwed up something related to the Wii, Sony messed up enough that they've gone from a publicly well-liked company to one that is causing a backlash.

The strap on the remote is even a feature. Most people I know just took theirs off to begin with. So yes, it's bad that Nintendo put on a strap that couldn't handle people throwing the Wiimote full speed (which it may or may not have been designed to do - but they probably should have anticipated people doing it), it's not a big deal, since you can just hold onto the remote like you're supposed to.

Anyway, my point is that there is a bit of a bias towards the Wii, but it's not undeserved. A couple years ago you couldn't get people to say anything good about Nintendo, only how the GameCube should be their last console.

Nintendo pulled themselves up and made people like them again. Sony had everybody liking them then threw it away. People aren't biased because they're stupid or something, it's because Sony has been seemingly trying to anger their customers with lousy products and arrogant press statements, and Nintendo issued a recall over something as inconsequential as a wrist strap.

RE: Good
By Chase Tacos on 12/18/2006 9:42:36 AM , Rating: 2
The only reason why you got voted down because of it is because you came out as a total ass about it insted of just SAYING you were just BITCHING and started an argument/conflict.
Quit being so stuck up with everything and maybe you would get the respect youd enjoy.

RE: Good
By stromgald on 12/15/06, Rating: -1
RE: Good
By Drexial on 12/15/2006 1:18:23 PM , Rating: 3
yes they are larger companies, but each product or series of products has its own department. the people making TVs arent working in the same department that makes the SIXAXIS controller. so the battery has its own division that should have its own set of quality control procedures. the problem isnt as much with with the products of sony, its with their ego. thier advertising department is horrible, their our way or the highway attitude is annoying, and the fact that they "know how to do everything better" is obnoxious. while in most cases they make damn good products, they are soo self centered about it. now while i understand thats the whole idea of a company is to push itself. but it would seem sony never learned from their mistakes with the marketing and distribution from betamax. i had a beta player and loved it, the tapes took up less space, the quality was better. BUT the tapes were expensive as hell and hard to find. i find it amusing that the biggest hit to sony was probably the porn industry standardizing on the VHS tape. but just when you hope sony would have learned they made their own storage disc with the mini disc players. but here we are with blu-ray and they are selling it at over twice the price at the extremes. now im not saying they dont make good products in most cases (their TVs and car audio suck) but they arent worth the price differences in most cases. the PS3 im surprised survived the way it seems to have, mostly just the supply issues. but if it werent for their arrogance people wouldnt have as much of an issue with them. Nintento doesnt have any sort of arrogance, their marketing for the Wii was "play it" thats it, play it and you will see how much fun it is. the PS3 was "this is the best gaming system EVER it will cook breakfast far you, do your dishes. remember that media center computer.... its a paperweight in comparison." and thats why people dont react as harshly to nintendo as they do sony and MS (i did so many examples for sony that i didnt feel like doing any for MS, but they have the same problem sony does)

RE: Good
By stromgald on 12/15/06, Rating: -1
RE: Good
By Drexial on 12/15/2006 8:43:08 PM , Rating: 4
you have no idea how bad it would have been if firefox didnt check for spelling :-p

RE: Good
By Alpha4 on 12/15/2006 5:10:53 PM , Rating: 2
Heh. I couldn't help but observe your theory that the porn industry siding with VHS was a boon to the format's success. While I don't disagree, I just thought I'd note that the porn industry HAS sided with Blu-Ray as their next-gen media of choice this time around, so we'll see if your theory proves true. I hope it does. ;)

RE: Good
By Xavian on 12/15/2006 6:41:11 PM , Rating: 2
Porn companies are as divided as the Movie studios are on the formats, there has been no unilateral choice of Blu-ray or HD-DVD.

So lets keep to the facts shall we?

RE: Good
By Drexial on 12/15/2006 8:44:04 PM , Rating: 2
yes fact check about your porn sources. i mean we wouldnt want people giving them a bad name.

RE: Good
By Xavian on 12/15/2006 10:04:55 PM , Rating: 2

RE: Good
By spluurfg on 12/16/2006 7:22:40 AM , Rating: 2
None of you guys understand. The way just about every company decides to do a recall is to decide whether it would be cheaper to do a recall or to suffer the costs of settling lawsuits.

Look at Sony's battery episode for example. They probably figured if they denied there was a problem at first they might get away with it. Then they obviously figured out they couldn't and did the recall. Their shares dipped, but I'm sure they would have lost more money on lawsuits.

Nintendo's case looks a bit less evil than Sony's -- it might cost them millions... a few bucks per wrist strap... but hey in the USA somebody's bound to sue them after a flying nintendo controller smacks their son or daughter in the head. It's the country that awarded millions to some woman who dropped hot coffee on her lap at McDonalds. Now all the coffee companies have to write 'caution, hot' on their coffee cups.

These companies are trying to make money, folks. They aren't charities (or they'd be registered as NPO's). Don't try to figure out who's more evil or less evil, just look at how timely you, the consumer, get your problems fixed. In this case, Nintendo seemed pretty fast...

RE: Good
By Samus on 12/15/2006 6:41:52 PM , Rating: 2
I am disappointed why the straps didn't have a 1MM diameter in the first place.

Wouldn't a trial market before release discover the straps are prone to failure. People have lost TV's for christ sake, because of the negligence of Nintendo being to damn cheap to make the damn thing .4mm thicker. Now look who's paying for it...EVERYONE.

RE: Good
By Nosh on 12/15/2006 6:56:42 PM , Rating: 2
Nintendo overestimated the intelligence of its consumer. They assumed people would have the sense to keep a good grip on an object you are meant to swing around. Part of the 1% with uber-sweaty hands? Buy one of those Wiimote grip gloves that have been sold since before Wii's launch.

RE: Good
By lemonadesoda on 12/17/2006 5:22:49 AM , Rating: 2
The original Wii cable is strong enough for MOST people... in fact for MOST gamers.

But the Wii has introduced many NEW people (especially girls and grandmothers) to console gaming. And it just so happens they don't have as much practice with hand coordination of remotes.

But ALSO the Wii remote is very likely, without the strap even being broken, to become an "anger projectile" to infantile (men?) who out of frustration throw the thing around... McEnroe tennis racket style.

I think the .6mm is 99.9% actually be strong enough. Nylon cord is very strong. But the .1mm makes sure there is NO possibility of damage being caused by failure... but by user error (anger management).

RE: Good
By Nil Einne on 12/18/2006 2:55:06 AM , Rating: 2
Er I could be wrong but I highly doubt the problem is related to girls and grandmothers who lack hand coordination with remotes. Hope people don't find this sexiest but I highly doubt these people are likely to be swinging the Wii remote with the force necessary for it to slide out of their sweaty palms and break the strap... No, I'm actually pretty sure the problem is in fact with some 'gamers' as you call them, who get too excited. Yes, I'm sure there are some who actually purposely throw the thing, but I suspect they're they minority.

BTW, your figures seem a bit screwed. .6mm is longer then .1mm. Perhaps the new cord is 1mm. I don't know...

RE: Good
By edge929 on 12/15/2006 9:06:08 AM , Rating: 2
I'd have to agree. They could have let this slide and looked the other way/blame it on user-error but they man-up and take the hit. On the other hand, those straps can't cost them more than 25 cents a pop, even the beefier ones.

Now we'll see how timely they can follow through.

RE: Good
By marvdmartian on 12/15/2006 9:38:54 AM , Rating: 2
Yeah, but isn't it sad, that some bean counter likely made them use the thinner straps, because it would save the company 5cents per unit.......and now it's going to cost the company probably $5 a unit to replace the wimpy straps with the newer (beefier) straps??

Death to lawyers and accountants!!! ;)

Oh yeah, and the first paragraph has the word braking....that should be brEaking.

RE: Good
By Oregonian2 on 12/15/2006 1:39:26 PM , Rating: 2
When you're making a million units a week, reducing cost a nickel is 50,000 dollars per week to the bottom line. 2.5 Million dollars a year. That might be the company's entire net profit for the year! :-)

In the consumer product business, nickels count (fortunately I haven't had to do for products I've worked on, it mostly was on the save-a-quarter or more sort of level).

I just suspect they didn't think people would let go of the remotes and thought the string they had was adequate. Have flying remote stories been coming out of Japan? Also may be that other cultures are a bit more aggressive/violent and fling the remotes harder/faster than the Japanese beta testers.

RE: Good
By stubeck on 12/15/2006 9:15:03 AM , Rating: 2
But MS realized there were issues with the soldering of the 360 and has offered free replacements for those affected, how is that not a similar response?

RE: Good
By encryptkeeper on 12/15/2006 10:43:55 AM , Rating: 5
Because this whole issue affected a minuscule amount of Wii owners. Plus, half that crap on has to be fake. You have a Wiimote sticking out of a TV...FAKE. The bumps and bruises, sure those can be very real, but half the broken TV's involve drunken idiots.

RE: Good
By NuroMancer on 12/15/06, Rating: -1
RE: Good
By Furen on 12/15/2006 11:20:00 AM , Rating: 2
Why, they are obviously recalling every Wiimote strap out there. The strap itself is in no way defective, and most people using the straps are not having problems. I think that this recall will be relatively painless, something like Nintendo sending lots of straps to shops and having people just trade in their old straps for new ones.

RE: Good
By Oregonian2 on 12/15/2006 1:42:48 PM , Rating: 2
I'd be surprised if a large percentage of people actually bother getting the new strap.

RE: Good
By encryptkeeper on 12/15/2006 2:26:28 PM , Rating: 4
You shithead, the broken straps affect a small amount of users. 99.9% of Wii players know not to swing their arms like they're trying to hit a pinata. And half of the remaining .1% know to hold onto the controller.

I know I put a lot of math in there, but that leaves a very small amount of owners that are actually doing any damage due to broken straps.

RE: Good
By michal1980 on 12/15/06, Rating: -1
RE: Good
By bplewis24 on 12/15/06, Rating: -1
RE: Good
By michal1980 on 12/15/06, Rating: -1
RE: Good
By StevoLincolnite on 12/15/06, Rating: 0
RE: Good
By stubeck on 12/15/06, Rating: -1
RE: Good
By ChronoReverse on 12/15/2006 2:10:58 PM , Rating: 3
Luckily it's actually just a voluntary replacement then eh? I love the way the misinformation has spread all over the internet.

RE: Good
By cochy on 12/15/2006 9:03:44 PM , Rating: 2
These "moderations" have gotten way out of control. Posts like the last one of "LiarLiar FTW" should be voted down (which it was) but the above posts simply state someone's valid opinion not mindless trolling or spam. Honestly what's the problem? Just because you don't agree or someone has wrong information doesn't make it count less. That's why there is a reply button also.

RE: Good
By bobcpg on 12/15/2006 10:13:40 AM , Rating: 5
I feel a need to reply on this topic because when the first update to my Wii killed its ability to connect to the internet, the next day I called Nintendo support and had a BRAND NEW Wii overnighted to me. When I received this one I just sent the old one back in the prepaid box. The important thing to note is I never lost the ability to play games, much like this strap recall and unlike other manufacture failures.

I compare this to my roommate who is on his 6th XBOX 360 in the last 4 months. MS keeps sending him a refurbished one that never works out of the box and it takes 2-4 weeks for him to get a replacement each time.

RE: Good
By BZDTemp on 12/15/2006 12:28:39 PM , Rating: 2
It's not like this is a very high tech problem to solve so of course they can move fast.

RE: Good
By animedude on 12/15/2006 3:23:21 PM , Rating: 1
You have to see how serious the problem is. Those flying controller could knock a person down unconscious, and not to mention destroying expensive flat panels TV. In comparison to Sony's battery problem, Nintendo is doing a better job at solving the problem. They don't want rumor going around saying the WII controller is "very" danger.

"It looks like the iPhone 4 might be their Vista, and I'm okay with that." -- Microsoft COO Kevin Turner
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