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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.

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RE: UK Ruz0rz!!11
By enlil242 on 12/11/2006 9:35:49 PM , Rating: 2
Right on, I agree. Yes, it would be nice if they had a 1 year warranty. But to say the Government should mandate warranty policy of private businesses is crazy. If the 90 warranty concerns people, buy a PS3 (Which I believe is a year) or buy the extended warranty. I have nothing to worry about because, when I can, I buy electronics from Costco which carries a lifetime warranty. If I break my 360 in 2008, I'll return it and will get my money back. That is why I buy what I can from a place like Costco.

I also have warranty protection from my AMEX card which doubles the manufacturer’s Warranty. SO My 50" plasma has 2 years instead of 1 year. I choose how I shop based on what I am offered. The last thing I need is some A-rod from Washington jacking the price up for goods because his / her asinine policies make manufacturers pass along the cost to consumers. Get real.

"So if you want to save the planet, feel free to drive your Hummer. Just avoid the drive thru line at McDonalds." -- Michael Asher
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