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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



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By rudy on 12/11/2006 6:46:46 PM , Rating: 2
People seem to be either on their xth xbox or on their first. That tells me some people just do not understand that you need to take care of what is basically a computer. Dust and heat need to be dealt with. You cant drop it and abuse it either. The great thing about consoles is any noob can use them that is also their downfall from a customer service stand point, as many of these noobs just do not understand how to treat a computer. I can't tell you how many people I have seen shove them and other consoles into tiny entertainment center racks with no ventilation now with wireless controllers some may not even open the front doors. Most entertainment centers do not have an open back and most electronics vent out the back. Add to that all the other heat generating items around the TV and you start to see why any console could easily have problems with certain people.




"Google fired a shot heard 'round the world, and now a second American company has answered the call to defend the rights of the Chinese people." -- Rep. Christopher H. Smith (R-N.J.)

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