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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



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RE: UK Ruz0rz!!11
By Christopher1 on 12/11/2006 2:59:18 PM , Rating: 2
All electronics should have warranties of at least a year, from computers to TV's to your electronic can opener.

There is NO REASON for something to break just after the warranty is over, as many things do nowadays. I, myself, bought a pair of speakers once, and they broke ONE DAY after the warranty ended. Bought a second pair of the same brand and model, had it happen again (though the store was gracious enough to take them back anyway to keep me happy).

Once just after warranty ending, I could understand. Twice, not in the realm of statistical possibility, unless they are MADE to break just after the warranty ends.


RE: UK Ruz0rz!!11
By rcc on 12/11/2006 6:37:34 PM , Rating: 2
As the saying goes. Once is happenstance, twice is circumstance, the third time is enemy action.

And even today there aren't enough smarts in a speaker to assign a failure date.


"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer

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