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Print 78 comment(s) - last by cochy.. on Dec 16 at 4:05 PM

A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



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RE: ?
By Christopher1 on 12/11/2006 2:52:34 PM , Rating: 3
There is another possibility: design flaws.

When my father was buying our first Pentium 486 computer 14 years ago, we got THREE in a row that had hard drive problems.

When I bought my Xbox original, I had to return it once to get another console because it fried itself.

Frankly, most homes in the United States have NOTHING wrong with the powerline, and if he had a surge protector on it..... that lets out the powerline problems.


RE: ?
By Aquila76 on 12/11/2006 4:56:09 PM , Rating: 5
quote:
When my father was buying our first Pentium 486 computer 14 years ago


That was his problem right there.


RE: ?
By rcc on 12/12/2006 11:50:39 AM , Rating: 3
There are still a substantial number of homes in the US that have power issues. Mostly older construction or rural. Electronics in general don't like low voltage or brown outs. They really don't like it when the power starts to drop, starts to come back up, etc. before stabilizing either on or off. This is related to the warnings you get about not turning something off, then on immediately.

So, is the Pentium 486 the really fast 486? Or the really slow Pentium?


"So, I think the same thing of the music industry. They can't say that they're losing money, you know what I'm saying. They just probably don't have the same surplus that they had." -- Wu-Tang Clan founder RZA

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