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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



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RE: ?
By Ochophosphate on 12/11/2006 2:26:23 PM , Rating: 2
Maybe Sony learned from their PS2 and PS1 as well. I seem to recall a good deal of PS2s failing after launch. One unfortunate friend of mine had his fail after 4 months. I have three PS2 corpses in my home right now (one of my own, and two donated by friends for parts). Most of these "passed on" due to laser alignment issues or drive gears failing. In college, my roomie had a PS1 that had to be placed upside down at an angle for it to play anything at all. Currently my only working playstation is the PSTwo (skinny) that I bought over a year ago.

Of my four closest friends with 360's, three of them have had at least 1 fail (only 1 due to the "red-light" update issue). Two of the three are on their 3rd. The friend that has yet to have one fail hardly uses it at all, which is actually an understatement. He NEVER uses it. But at least he bought the extended warranty just in case. In MS's defense, they had no hassle getting them replaced. But there was some turn-around time involved.

Perhaps this is why I'm reluctant to adopt any of these "next gen" systems... even the PS3. But can I possibly wait for the PSThree (or will they even make one)?


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