backtop


Print 78 comment(s) - last by cochy.. on Dec 16 at 4:05 PM

A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: ?
By encryptkeeper on 12/11/2006 11:15:28 AM , Rating: 1
Nope. He's sent it back so many times. Some worked for a little while, some didn't. They never tried to charge him, on the contrary they were always very helpful (which is the odd thing) but by a bad stroke of luck they kept sending him bad consoles.


RE: ?
By JCheng on 12/11/2006 11:48:49 AM , Rating: 4
It's statistically almost impossible that he got 7 bad ones in a row... say each Xbox has a 10% chance of going bad in the first few months (that's an incredibly high estimate, the real number is probably an order of magnitude or two lower). The chances of getting 7 bad ones in a row is 1 in 10,000,000. If the chances of getting a bad one are 1%, then the odds decrease to 1 in 100,000,000,000,000.

So either there's something wrong with his powerline, or he's just breaking the things...


RE: ?
By encryptkeeper on 12/11/06, Rating: -1
RE: ?
By masher2 (blog) on 12/11/2006 1:19:22 PM , Rating: 4
> "Damn. If you did the math to figure that out, you are REALLY a loser"

Anyone who can't do the math for that one in their head, in about half a second, is pretty much a loser in my opinion.


RE: ?
By sxr7171 on 12/12/2006 2:12:52 AM , Rating: 2
Ha Ha! Very true. There are just too many stupid people on the internet. People who can neither spell 4th grade level words nor demonstrate the grammar level of a 4th grader. Then there are those who can't even handle basic math in their heads.


RE: ?
By KashGarinn on 12/12/2006 4:33:19 AM , Rating: 5
Hehe, reminds me of that verizon thing on youtube.com : http://youtube.com/watch?v=Gp0HyxQv97Q

The fact people go "omg, he can use his brain to do simple math! He must be a loser" makes me think 2 things

1) they must be americans.
2) they must be working for verizon.

K.


RE: ?
By Christopher1 on 12/11/2006 2:52:34 PM , Rating: 3
There is another possibility: design flaws.

When my father was buying our first Pentium 486 computer 14 years ago, we got THREE in a row that had hard drive problems.

When I bought my Xbox original, I had to return it once to get another console because it fried itself.

Frankly, most homes in the United States have NOTHING wrong with the powerline, and if he had a surge protector on it..... that lets out the powerline problems.


RE: ?
By Aquila76 on 12/11/2006 4:56:09 PM , Rating: 5
quote:
When my father was buying our first Pentium 486 computer 14 years ago


That was his problem right there.


RE: ?
By rcc on 12/12/2006 11:50:39 AM , Rating: 3
There are still a substantial number of homes in the US that have power issues. Mostly older construction or rural. Electronics in general don't like low voltage or brown outs. They really don't like it when the power starts to drop, starts to come back up, etc. before stabilizing either on or off. This is related to the warnings you get about not turning something off, then on immediately.

So, is the Pentium 486 the really fast 486? Or the really slow Pentium?


RE: ?
By Tsuwamono on 12/14/06, Rating: 0
"Well, there may be a reason why they call them 'Mac' trucks! Windows machines will not be trucks." -- Microsoft CEO Steve Ballmer

Related Articles
Xbox 360 Gets Video Transcoding
November 28, 2006, 1:02 PM
Xbox 360 HD DVD Player Dissected
November 14, 2006, 2:59 AM
Microsoft Fixes Xbox 360 Dashboard Update
November 2, 2006, 10:51 AM













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki