backtop


Print 78 comment(s) - last by cochy.. on Dec 16 at 4:05 PM

A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: i expect the next
By glennpratt on 12/11/2006 9:49:54 AM , Rating: 2
90 days was the standard for the last generation in the US, and MS kept with that. It may be different in you country and other consoles may have better warranties now (don't know), but it wasn't without precedent.


RE: i expect the next
By Christopher1 on 12/11/2006 3:02:23 PM , Rating: 2
Well, now that there are better quality control and things are expect to last longer again (HD-TV's are expected to last for 20 YEARS), it's time to up the warranty. It's also time to start requiring that if the government changes something, like we are going from analog TV to digital right now, the government should wait until 90% of people are compliant with the new standard, and force makers to STOP MAKING THE OLD SYSTEMS.


RE: i expect the next
By glennpratt on 12/11/2006 4:25:09 PM , Rating: 2
What? I honestly don't understand you. As an aside, an HDTV's life expectancy has nothing to do with it's warranty period.


"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson

Related Articles
Xbox 360 Gets Video Transcoding
November 28, 2006, 1:02 PM
Xbox 360 HD DVD Player Dissected
November 14, 2006, 2:59 AM
Microsoft Fixes Xbox 360 Dashboard Update
November 2, 2006, 10:51 AM













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki