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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.



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RE: Consecutive Failures
By therealnickdanger on 12/11/2006 8:59:12 AM , Rating: 2
I always bet on user-error first. For example, about every (4/5) Xbox360 we get back at my store work perfectly fine and does not exibit the symptoms described by the customer. The most common error we have seen is when using the component cable with the SD/HD switch. If it gets bumped at all and is not fully in the SD or HD position, the screen is black and you get a red ring. It's more sensitive than it should be.

Myself and my friends that have 360s (about 7 people total) were not affected by the update and most of us have launch units. I also wouldn't be suprised if the people with problems shut down or unplug their consoles when being updated, just for an excuse to get their money back because they can't afford it.


"I want people to see my movies in the best formats possible. For [Paramount] to deny people who have Blu-ray sucks!" -- Movie Director Michael Bay

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