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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.

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RE: Hilarity ensues
By Christopher1 on 12/11/2006 7:35:51 AM , Rating: 3
That's exactly what it was: the 5 million was for ALL XBox360 owners whose consoles were rendered non-compis-mentis during thsi period.

Frankly, as much testing as these updates are SUPPOSED to go through, there was NO justifiable reason for the update doing this. Unless, the XBox360 doesn't have a 'partial file' detector that would tell it that the update didn't finish downloading.

I think that's actually what bricked most of the consoles: an incomplete download of the update that the console stupidly still tried to install.

RE: Hilarity ensues
By TheDoc9 on 12/11/2006 1:06:59 PM , Rating: 2
The way I read it is that the 5 mil is for him, the fixing of others consoles is in addition to what he wants.

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