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A class action lawsuit seeks $5 million and free repairs

When Microsoft released the Fall Dashboard Update for the Xbox 360, users expected 1080p, HD DVD, WMA streaming and more. What no one expected was that the update crashed consoles, rendering them mostly useless. Microsoft quickly acknowledged and fixed the problem, and advised those who had bricked consoles to contact Xbox tech support for further instruction.

More than a month after Microsoft’s dangerous Dashboard, a Californian man is leading a class action lawsuit against Microsoft after his own Xbox 360 was disabled by the update, according to Ars Technica’s report.

Apparently, after contacting Xbox tech support following the faulty update, Kevin Ray was refused repair of his console unless he paid the usual $140 charge that Microsoft requires for servicing/exchanging a machine. The class action suit filed in a Washington federal court seeks over $5 million in damages in addition to free repair for all Xbox 360 fallen victim to the Fall Dashboard Update.

Microsoft only warranties Xbox 360s for 90 days following purchase, but users have the option to purchase extended warranty directly for an added fee. Failure rates have been abnormally high, especially among launch window consoles, that Microsoft has agreed to repair all machines manufactured in 2005 free of charge, and issue a refund for those who already paid for repairs of launch units.

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RE: i expect the next
By otispunkmeyer on 12/11/2006 7:19:51 AM , Rating: 2
and actually

i find it pretty disgusting that MS only warrantee's a £300 piece of electronics kit for 90-days

either they were confident it wouldnt break, or they were not very confident about it so they put a short warrantee time to

A) cover their asses when machines inevitably fail after 90 days

B)give BB more leverage to impose RPP or extended warrantees

im sorry but most electronics equipment has at least a 1 year warranty, at least. MS are 275 days short which, IMO, is not satisfactory

RE: i expect the next
By Spivonious on 12/11/2006 9:19:28 AM , Rating: 2
Most electronics gear has between 30 and 90 day warranties. If there's one thing I've learned with my past electronics purchases it's that it either dies out of the box, or works perfectly for years.

FWIW my friend's 360 has had zero problems. When I worked at Gamestop, the only units we'd get back in were ones that the user had stuffed in between other components in an entertainment center. Of course the systems overheated. And even those were approximately 1% of the units we sold in those first few months. After the first batch of 360s was gone we had almost zero returns.

RE: i expect the next
By oTAL on 12/11/2006 2:44:54 PM , Rating: 2
Hooray for the EU!!
Mandatory 2 year minimum warranty on all consumer electronics and computer parts =D
Companies should be forced to guarantee the correct operation of the machine for at least half of its expected life. Would it be that hard for MS to guarantee the XBOX 360 for 5 years?
Yes it would be a little more expensive and that would probably trickle down to the costumer, but it's a lot better than betting on luck... plus it would force companies to have a better quality control.

RE: i expect the next
By masher2 (blog) on 12/11/2006 4:32:20 PM , Rating: 3
> "Would it be that hard for MS to guarantee the XBOX 360 for 5 years?"

No, and the federal government could mandate that all products have a warranty of this length, which would force consumers to pay for it regardless of whether or not they want it...or we could stick with the current situation, where if you don't like the warranty period, you can either buy an extended one, or choose to buy a different product altogether. Freedom of choice.

Personally, I like the concept of freedom. It's what the nation was founded upon.

RE: i expect the next
By NullSubroutine on 12/14/2006 8:02:08 AM , Rating: 2
Funny how people say they have "freedom" when companies dictate who works, what the salary is, what is produced, how much it costs, where profit is given, and lobby lawmakers to draft laws to ensure this power doesnt shift anywhere.

RE: i expect the next
By glennpratt on 12/15/2006 12:42:35 PM , Rating: 2
Umm.. the consumer chooses what to buy and how much he or she is willing to pay, the employee chooses where to work and what pay level to accept and the lawmakers are elected.

I'd like to hear about your conceptual system where people are truly free.

RE: i expect the next
By glennpratt on 12/11/2006 9:49:54 AM , Rating: 2
90 days was the standard for the last generation in the US, and MS kept with that. It may be different in you country and other consoles may have better warranties now (don't know), but it wasn't without precedent.

RE: i expect the next
By Christopher1 on 12/11/2006 3:02:23 PM , Rating: 2
Well, now that there are better quality control and things are expect to last longer again (HD-TV's are expected to last for 20 YEARS), it's time to up the warranty. It's also time to start requiring that if the government changes something, like we are going from analog TV to digital right now, the government should wait until 90% of people are compliant with the new standard, and force makers to STOP MAKING THE OLD SYSTEMS.

RE: i expect the next
By glennpratt on 12/11/2006 4:25:09 PM , Rating: 2
What? I honestly don't understand you. As an aside, an HDTV's life expectancy has nothing to do with it's warranty period.

RE: i expect the next
By encryptkeeper on 12/11/06, Rating: 0
"This is from the It's a science website." -- Rush Limbaugh

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