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Sony initiates Global Replacement Program for defective batteries

It looks as though we haven't seen the last of the notebooks battery recalls -- not by a long shot. So far in the past two months, we've seen recalls from Dell, Apple, Toshiba, IBM/Lenovo and Matsushita/Panasonic. It now looks as though Sony has set up the Global Replacement Program for its defective batteries used in notebook computers.

The company outlined its plan for a Global Replacement Program for its notebook batteries and again restated the cause of the battery pack failures. From Sony's press release:     

Sony Corporation will initiate a global replacement program for certain battery packs that utilize Sony-manufactured lithium ion cells used by notebook computer manufacturers in order to address concern related to recent over-heating incidents. Sony always strives to deliver the highest level of satisfaction to its customers and all consumers. We believe that this program is in the best interest of both our customers and all consumers. Sony is discussing this plan with the US Consumer Product Safety Commission and will coordinate with other government authorities as required. We will announce details of the program in the near future.

Companies like Dell and Apple are taking a hit from customers over the recall even though they didn't actually manufacture the batteries. Sony, which is already fighting off bad press over its PlayStation 3 and Blu-ray now has yet another fiasco on its hands and is ultimate damage control mode. As for customers, they're left to use faulty batteries as they wait to receive replacement batteries from their notebook manufacturers -- and some airlines are throwing their weight around by banning certain notebooks with Sony-produced batteries. It's a tough situation for all parties involved, but hopefully within the next few this whole matter will be behind us.

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By xphile on 10/5/2006 6:38:54 AM , Rating: 2
Little lines like promising millions of people worldwide something you know isnt probably possible but hoping miracles might happen, then when they dont first denying you were wrong, then finally spinning the truth better than any reporter and making out that a half size release - 12 plus months late (in the best case) to two countires out of the entire world is the best thing since sliced bread? That is quite rightly the PS3 fiasco and it is a fiasco in every dictionary sense of the word. The fact the product isnt released yet has no baring on the word useage or its aptness to this situation and history. Since the PS3 scenario is so largely based on the even worse situation for Sony that has to date been Blu-Ray, then the same applies there with the only saving grace being they never promised as much in the first place - so they havent let their prospective customers down so badly, and have finally got both product and media to market; no worries if neither are quite holding up to direct comparrison to the competition quite as awesomely as Sony promised they would - you see part of the true value of a real fiasco is that if you run the damn thing long enough nobody remembers half the bullsh!t you said in the past. If you want to throw a spin spanner at the media - first be aware some people know that Sony owns the entire bloody workshop.

"The whole principle [of censorship] is wrong. It's like demanding that grown men live on skim milk because the baby can't have steak." -- Robert Heinlein
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