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Red ring of death -- Image courtesy XBOXIC
Microsoft to offer free repairs for XBOX 360s manufactured before January 1; checks to be mailed to customers who have already paid

Well here's a bit of good news for XBOX 360 customers who've seen their console go up in smoke within the past year. For customers whose XBOX 360 console was manufactured before 01/01/2006, you are now eligible to receive free repairs should your console need attention. Customers who have already paid for repairs will receive checks in the mail within 5-8 weeks to cover their costs.

Confirmation of Microsoft's change of heart was first reported on the official XBOX Forum. A number of forums posters have confirmed the news and say that Microsoft is due to make an official announcement today with all details.

For those of you who have an XBOX 360 manufactured after January 1, I give you my condolences. This news comes just a day after Microsoft announced the Japanese due date for its XBOX 360 HD DVD drive and that it would add 1080p support to the XBOX 360 via an upcoming software update.

Update 9/22/06: Here's an official statement from Microsoft concerning XBOX 360 repairs:

As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.

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This is GREAT news! Can we give MS some credit?
By RedBeard on 9/21/2006 3:42:23 PM , Rating: 3
Can we at least appluad MicroSoft for stepping up to the plate? They didn't have to do this, but they have chosen to go the extra mile.

I don't own a xbox 360 (not yet) but I do remember my Playstation 2 and it's dodgy DVD drive. ;(

Everone likes to pile on Microsoft and sometimes rightfully so, but at least acknowledge when they do something good.

By robber98 on 9/21/2006 3:58:55 PM , Rating: 3
Yes, they didn't have to do this if:

1. Didn't rush for releasing 360 when it's not ready
2. Better quality assurance

By FightingChance on 9/21/2006 4:11:23 PM , Rating: 2
I agree, this is admission that standards were relaxed to produce more units to get more marketshare, regardless of their quality. I fear we will see the same thing with PS3's.

RE: This is GREAT news! Can we give MS some credit?
By Arkham1 on 9/21/2006 4:26:36 PM , Rating: 3
Agreed, and people should stop harping about the small percentage of PS2s that were legitimately screwed up. Mine was fixed for free and back in my hands in 5 days, shipping paid, 2 years after I got it. New drive, new head, new gears, everything. If you called and told them, you got it fixed. If you didn't, you were left crying in your smokey, dusty basement that probably caused the damage to begin with.

By Chillin1248 on 9/21/2006 6:50:42 PM , Rating: 3
My PS2 which I still use till this day as my main DVD player had a interesting problem crop up. One day all the games decided to stop working, yet the regular movie DVD playback worked fine. I called up to get it fixed and the Sony tech was most helpful and did appreciate the warranty and give me instructions, unfortunately I never had a chance to follow up on them due to time constraints. This was a first-gen PS2, otherwise it works flawlessly to this day and I am most pleased with it.


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