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Red ring of death -- Image courtesy XBOXIC
Microsoft to offer free repairs for XBOX 360s manufactured before January 1; checks to be mailed to customers who have already paid

Well here's a bit of good news for XBOX 360 customers who've seen their console go up in smoke within the past year. For customers whose XBOX 360 console was manufactured before 01/01/2006, you are now eligible to receive free repairs should your console need attention. Customers who have already paid for repairs will receive checks in the mail within 5-8 weeks to cover their costs.

Confirmation of Microsoft's change of heart was first reported on the official XBOX Forum. A number of forums posters have confirmed the news and say that Microsoft is due to make an official announcement today with all details.

For those of you who have an XBOX 360 manufactured after January 1, I give you my condolences. This news comes just a day after Microsoft announced the Japanese due date for its XBOX 360 HD DVD drive and that it would add 1080p support to the XBOX 360 via an upcoming software update.

Update 9/22/06: Here's an official statement from Microsoft concerning XBOX 360 repairs:

As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.


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Too little too late?
By Scorpion on 9/21/2006 2:47:26 PM , Rating: 1
Geez, why did they wait so long to make this decision? Seems the harm has already been done, and now it's a little too late to try to make up for it. And why just the Jan. 1st cutoff? Were there not models with problems made after that?




RE: Too little too late?
By therealnickdanger on 9/21/2006 2:53:01 PM , Rating: 5
There may have been units made before that which were not sold until later or did not exhibit problems until some time after the cutoff date. They have taken the time to identify the problem and I'm sure they are well aware as to when they solved it in the production line. Props to Microsoft for even giving a poop. I'd still like to see Sony fix two of my old PS2s...


RE: Too little too late?
By Goty on 9/21/2006 3:43:17 PM , Rating: 3
It's a little different when it's a massive defect across a large number of console, not just a few that die out of random circumstances.


By KristopherKubicki (blog) on 9/21/2006 3:54:47 PM , Rating: 2
About a month ago my console's ethernet port died :( I tried to open the 360 up (ehem... well I am sure some of you know about that) but couldn't find anything wrong. Oh well, unfortunately I am not covered by this program I think.


RE: Too little too late?
By Locutus465 on 9/22/2006 12:53:57 AM , Rating: 2
I'm not sure, many playstation 2 owners I know are now on their 3rd console... that's pretty bad.


RE: Too little too late?
By oTAL on 9/22/2006 7:27:30 AM , Rating: 2
PS2s deaths are pretty massive. They are mostly due to excessive use, but they are still too high... laser lens gatting scratched was an extremelly common problem...


RE: Too little too late?
By Trisped on 9/25/2006 2:21:17 PM , Rating: 2
It is too little too late. Most people with problems have already chucked the things and went for something else. It is like the Sony camcorder I bought. A lot of the CCDs went bad, so their was a law suit. The result, if you paid to have it fix they would reimburs you. What about all the people that didn't have money to fix the problem in the first place. They are just left out in the cold with nothing. The company wins big because they don't have to do good testing before they ship, and it doesn't cost much to repair the few problems they say they will cover. They look like the good guys, when the customers are still stuck with the bill!


"Death Is Very Likely The Single Best Invention Of Life" -- Steve Jobs

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