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Apple's new release of iTunes 7 brings along a bunch of new problems

Just days after the release of iTunes version 7, Apple is facing a barrage of user complaints and reports about iTunes being well, not much of an upgrade. Steve Jobs demonstrated the new release at the special conference to an amazed audience on Tuesday, showing off features such as free downloadable album art, new view and sort methods, and gapless playback. Unfortunately, some core features of iTunes have now become broken.

Going through the Apple iTunes forum, some of the problems most frequently reported are:
  • Being unable to playback podcasts
  • Some iPod Nanos not being recognized by the Windows version of iTunes 7
  • iTunes 7 not being able to save preferences
  • Music often becomes jerky or distorted during playback
  • Music becomes distorted when switching to another application in the Mac version
  • iTunes 7 quitting unexpectedly
  • iTunes 7 freezes during library updates
  • Next track is played before current track fully finishes
  • Different types of coded error messages
Unfortunately, the above list doesn't seem to be all the problems that users are experiencing. Many reports say that iTunes 7 is a mishap of a release and that Apple should have done a little more Q&A internally.

Interestingly, Apple has been having a fair number of problems across its entire line of products. From notebooks to software, many of Apple's very own loyal users are beginning to question Apple's ability to deliver quality products -- looking good is one thing, but working well is something else.


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By cspeye on 9/18/2006 6:27:01 PM , Rating: 2
Steve Jobs used to be able to create a certain aura of perfection and invincibility in his products. People who used Apple products seemed to love them, and never had problems. Those who weren't so convinced of the magic of Apple attributed their lack of problems to a small user base.

I'm not surprised at what is happening now. Those critical of Apple being better than everything else were right all along--now that Apple has grown huge, the same problems which plague PC manufacturers, Microsoft, and other companies now plague Apple. There have been reports of iPods destroying headphones, problematic software, and unsafe laptops. I expect more to come.

Don't get me wrong, I'm not attacking Apple specifically; I'm not saying they're doing any worse than other companies are in the quality of their products.

A friendly message to Apple: Sorry but your userbase is no longer a bunch of fanboys who might cover up the little problems here and there. If you want to continue growing in the market, you'll have to get back to reality and you'll really have to work on the quality of your products.




"If they're going to pirate somebody, we want it to be us rather than somebody else." -- Microsoft Business Group President Jeff Raikes

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