Print 45 comment(s) - last by Spacecomber.. on Sep 8 at 1:38 PM

Antec Neo HE and TruePower Trio get 5 year warranties

Antec has announced a new warranty program for its premium power supply units. Neo HE and TruePower Trio power supplies will get upgraded to a five year warranty, up from the previous three year warranty. The five year warranty is effective from the date of purchase and covers parts and labor. Users that purchase Antec Neo HE or TruePower Trio products before the announcement will be covered by the five year warranty too. Antec’s announcement of a 5 year warranty brings Antec Neo HE and TruePower Trio warranties up to par with other power supply manufacturers such as OCZ Technology and Corsair Memory Inc.

Antec Neo HE products include a variety of power supplies in 380, 430, 500 and 550 watt capacities. Neo HE 500 and 550 watt power supplies are also SLI-Ready. TruePower Trio power supplies include units with 430, 550 and 650 watt capacities with the 550 and 650 watt models SLI-Ready.

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By QueBert on 9/6/2006 4:53:08 PM , Rating: 2
extending the warentee is great, especially when Antec has a really spotty track records with using crappy caps. But it's still not a great deal, for far less then an Antec PSU, that'll only have a 5 year warentee. I can get an Ultra and get a LIFETIME warentee.

RE: hummm
By Acanthus on 9/6/2006 5:20:22 PM , Rating: 2
Except that you will never be using the same PSU after 5 years anyway.

(Antec hater here)

RE: hummm
By INeedCache on 9/6/2006 5:48:32 PM , Rating: 3
You are obviously unaware that there are many people out there using machines that are 5 or more years old. We service lots of older machines. For many, computers are exactly what they really are, tools. If the tool still works, they still use it. Most people like good warranties, and even if people won't still use the same power supply for 5 years, it's a good marketing tool. Our main business computer that I am using now is older than 5 years, although it has had a motherboard/processor upgrade during that time. The Antec power supply in it still works fine.

RE: hummm
By NerV04 on 9/6/2006 5:53:00 PM , Rating: 2
youre lucky your antec psu is still working....i had 2 of them crap out on me already and a possibly a third on its way...and they were out of warrenty range

RE: hummm
By phaxmohdem on 9/6/2006 6:00:08 PM , Rating: 2
Antec believer here... never had a hicup with a single antec supply in over 5 years of using them. Obviously everyones mileage will vary, but I'm still happy with them.

RE: hummm
By bigboxes on 9/6/2006 7:43:17 PM , Rating: 2
Me too. Three Antec PSUs running flawlessly. One runs a file server with six hdds. My main rig pretty much runs 24/7 without breaking a sweat. I'm not saying that Antec has not had a problem recently with some bad capacitors, but I would guess that peeps have not experienced this as much as has been reported. I appreciate Galvanized Yankee bringing it to our attention if only to encourage Antec to fix the QC issue.

RE: hummm
By AnonymouseUser on 9/6/2006 7:50:49 PM , Rating: 2
The only PSU I have ever had die on me was a 9-month-old Antec SP2.0 last month. Deer, Sparkle, Enhance, Vantec and Fong Kai all ran flawlessly for years (some still in use). All, including the Antec, ran 24/7.

I just hope the PSU in my Antec Aria doesn't die. If so, never again will I buy Antec.

RE: hummm
By JackPack on 9/7/2006 3:19:54 AM , Rating: 2
Deer. Those things should be outlawed.

RE: hummm
By bobsmith1492 on 9/7/2006 7:10:06 AM , Rating: 2
Deer.. heh, the first box I got came with a 300W Deer back in '02, and it's still going. :)

RE: hummm
By kamel5547 on 9/6/2006 10:03:25 PM , Rating: 2
Well then you should check who really makes them ;) At least some of Antec's are made by Seasonic. Personally I've had no trouble with Antec's supplies but it seems everyone has a bad batch of their product at one time or another.

RE: hummm
By poohbear on 9/7/2006 9:48:06 AM , Rating: 2
running my enermax for 4 years now. knock on wood. went from an athlon xp, to an opty 144, next will be a dually.

Voltage Droop
By qdemn7 on 9/7/2006 9:09:32 AM , Rating: 2
A 5 year warranty doesn't make a bit of difference since Antec can't seem to have a decent +12v rail. Every Antec I've owned (3 of them) has always had a +12v of between +11.65 and +11.78. Considering the +12v rail is the most important of all the rails, this doesn't speak much to their design quality.

RE: Voltage Droop
By Hare on 9/7/2006 9:39:26 AM , Rating: 2
Eh, maybe you should check the specs. Even the smallest Neo HE (380W) has three 16A 12V lines! The combined output (340W@12V) is more than enough for your Pentium D X1900XTX crossfire setup.

RE: Voltage Droop
By TomZ on 9/7/2006 10:07:31 AM , Rating: 2
Every Antec I've owned (3 of them) has always had a +12v of between +11.65 and +11.78. Considering the +12v rail is the most important of all the rails, this doesn't speak much to their design quality.

I disagree - the voltages you state are will within the voltage tolerances in the ATX Specification:

Poor quality would mean that the voltage goes out of the +/-5% tolerance. If the voltage ranges that you stated are causing you any practical problems, then you have a motherboard quality problem. Otherwise, you're just worried about nothing.

RE: Voltage Droop
By Hare on 9/7/2006 11:25:52 AM , Rating: 2
The voltages should also be measured from a molex connector or straight from the motherboard. The values in the apps that come with motherboards have nothing to do with the real voltages.

RE: Voltage Droop
By mindless1 on 9/8/2006 12:18:28 AM , Rating: 2
Somewhat true, actually the motherboard values are a little lower than actual, even lower still when system is pulling more current.

So if the software reading on most boards reads 12.0V, it's a sign the PSU is off-spec, either miscalibrated too high, of inadequate 5V current capability and thus ramping switching to raise 5v level (and 12V though it higher still) or a lower quality design that is not weighing the 12V rail enough for feedback-control purposes on a modern system using 12V power for the CPU power supply circuitry.

RE: Voltage Droop
By TomZ on 9/8/2006 12:51:48 PM , Rating: 2
I don't know how you can reach that conclusion. The PSU can put out up to 12.6V and still be in spec, so if the motherboard is seeing 12V, then there could be up to 0.6V of drop across the connectors and cables.

By blwest on 9/7/2006 11:02:26 AM , Rating: 2
I refuse to trust anyone that cannot spell a word--especially on forums. The correct English spelling of the word is warranty.

FWIW I run nothing but Antec units.

By MonkeyPaw on 9/7/2006 11:24:22 AM , Rating: 2
I think many people confuse "warranty" and "guarantee" when it comes to spelling. I know that I've had to stop and think sometimes.

By blwest on 9/7/2006 11:32:06 AM , Rating: 2
guarantee: an assurance of the quality of or of the length of use to be expected from a product offered for sale often with a promise of -->reimbursement<--key difference between the two.

Warranty: a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts

Where did you all learn English? I know Germans and Russians with better language skills than most Americans.

To help the English impaired: lrn2english NOOB!

By cscpianoman on 9/7/2006 11:48:39 AM , Rating: 2
Actually, I believe it depends on where you come from. Warrantee is a very valid spelling according to Wordnet from Princeton and I suspect you will see it more commonly over in England or possibly in Australia. Americans are really the odd ones out with our spelling. Color vs. Colour, tire vs. tyre and so forth.

By blwest on 9/7/2006 5:08:24 PM , Rating: 2
Like I said, learn English.

A warrantee (accent on last syllable) is a person or party who is guaranteed something.

By mindless1 on 9/8/2006 12:23:35 AM , Rating: 2
Maybe we're not interested in earning the trust of someone who gets befuddled by a misspelled word, typo or two?

I don't know how to break this to you, but everyone spends their time in different ways. While some were off practicing for spelling bees, others were doing other equally useful things. So "trust" spelling, and anything others spent their time on instead of spelling, you'd be more ignorant about (all else being equal). If your lack of trust extends beyond trusting whether they can spell well, you are deluded. It's just a skill, like any other that some have and others don't.

By MyK Von DyK on 9/6/2006 7:57:50 PM , Rating: 2
I have two of the original Sonata cases and both TP380v1.0 PSUs died on me in less than a year, which is a shame as I was so fond of their quietness an stable performance. Anyway, got them replaced (within warranty) and got brand new 2.0 series that are even quieter, have new protection mechanisms, but are a bit less stable (voltage vise) so I had to increase my memory timings a bit for a stable OC-ing. One thing bothers me even more so - this new PSUs have only a single 12 cm fan and so both of them get terribly hot. I've even double checked that there aren't any cables in the way, that's how hot they get. So, only upgrading warranty for their (Antec's) "Top of The Line" PSUs has me thinking my new PSUs won't last long. And God I hope I'm wrong about this and also (and I'm on my knees now, dear me) that I don't die in a terrible fire, courtesy of "Antec True Power". That would be a screaming end to Sonata's "Hear the sound of silence" :)

By MyK Von DyK on 9/6/2006 8:09:33 PM , Rating: 2
And just an idea. Why wouldn't PSU makers add inside their PSUs one really powerful fan that would be activated say once a day or after a period of PSU's operation and only for a few seconds, just enough to "clear throat"?

By mindless1 on 9/7/2006 3:59:57 AM , Rating: 4
Because it would serve very little purpose, PSU don't develop phlegm.

By MyK Von DyK on 9/7/2006 10:37:06 AM , Rating: 2
Sure they do! I've seen wasps nest in one of my friends PSU :===)

By KorruptioN on 9/6/2006 8:14:10 PM , Rating: 2
Interesting how only the NeoHE and the TruePower Trio get upgraded. Maybe it has something to do with the fact that they are all built and designed by Seasonic. The older TruePowers all come from CWT, and they are known for using some bad caps sometimes. Seasonic for the most part knows what they are doing. Corsair's new PSUs are all Seasonics too.

RE: Seasonic
By Nocturnal on 9/6/2006 8:32:30 PM , Rating: 2
I think you answered my post regarding this... does the new Antecs which were built by Seasonic still have crappy caps? Someone said they still did.

RE: Seasonic
By KorruptioN on 9/6/2006 8:38:34 PM , Rating: 2
Seasonic does not use the famed Fuhjyyu caps, so no.

RE: Seasonic
By JackPack on 9/7/2006 3:18:08 AM , Rating: 2
Well, they're built to suit Antec's specs and budget constraints.

RE: Seasonic
By mindless1 on 9/7/2006 4:02:57 AM , Rating: 2
it's not a matter of Fuhjyyu being particularly bad, or it necessarily being a postive thing to have another brand. It's the particular model of Fuhjyyu you'd have to contrast to a particular model of some other brand. In other words, pick a brand you like, maybe Rubycon? You can't randomly choose one of Rubycon's models and expect a good result either.

Power Supplies
By bobdeer1965 on 9/7/2006 5:12:28 AM , Rating: 2
Why not buy the best and quit complaining. Everybody on this site SHOULD know better. Buy a PC Power and Cooling power supply and forget your problems. They have always been and still are the best choice when reliability is important. And yes I use them myself in ALL of my personal computers. But my customers NEVER want to pay more then $30.00 or $40.00 for a new supply. I try to explain how important a good supply is but they "just want to get it fixed as cheap as they possibly can". Sounds like some knowledgeable people out there are kind of like that too???

RE: Power Supplies
By Master Kenobi on 9/7/2006 6:33:22 AM , Rating: 2
Yea, but haters will be haters. Doesn't matter that being cheap on certain parts burns you later, they are cheap.

RE: Power Supplies
By mindless1 on 9/8/2006 12:12:37 AM , Rating: 2
yes, we do know better than to pay multiple times as much as necessary.

There's two extremes, buying junk that's prone to failure, and not knowing what you really need an overshooting the mark so far it's beyond a slight, additional expense.

The middle road of quality, appropriately matched name brand PSU is proven to power systems fine, but FWIW, some of PCP&C are Seasonics that are jacked up a little higher in price, making them a bad value no matter what the goal is.

Best supply?
By jeffbui on 9/7/2006 8:41:17 AM , Rating: 2
So what is the best supply with value in mind and what is just the plain best supply? How about relatively quiet ones and then silent ones?

RE: Best supply?
By Ytsejamer1 on 9/7/2006 10:39:35 AM , Rating: 2
I've had fantastic luck with TTGI/Superflower PSUs. They're made like a freakin' tank, seem to be reliable enough, and are extremely affordable. I usually get them from A 500watt supply might fetch $40 or so...

Antec still using crappy caps?
By Nocturnal on 9/6/2006 8:31:13 PM , Rating: 1
Is Antec still using crappy caps?

RE: Antec still using crappy caps?
By Howard on 9/6/2006 9:09:39 PM , Rating: 2
In the TP and SP lines, yes.

By Niv KA on 9/6/2006 4:52:23 PM , Rating: 2
Just today I saw people posting problems with their PSUs on the fourms... strange, isn't it. Well atleat there is a better warrenty now.

--Niv K Aharonovich

Why's it matter?
By bwave on 9/7/2006 12:27:49 AM , Rating: 2
Why's it matter??? They don't even honor their 3 year warranty. I've been denied twice on getting an rma # from the #@$# California valley girls that work there. As said here already, had tons of bad caps, and lots of doa power supplies, way too high failure rate for "premium" price. I'd say about 6-7% are doa, and about 15% fail within 1 year. Antec is JUNK - they can take their ugly Sonata II fingerprint smudged cramped case and shove it up... well, guess you know my opinion. They lost $15,000 a year in business from us, and we tell every customer who visits us how bad they suck. We ask anytime someone brings us an Antec power supply to install to return it to place of purchase a real power supply.

By Omega215D on 9/7/2006 1:46:49 AM , Rating: 2
I have a Maddog MM PSU and they offer a 5 year warranty and I've never heard of Maddog other than cheap video and sound cards.

The thing is this one (Sure Power 500) is currently in it's 2nd year while the Antec in my Lan Boy case died within 15 months and was replaced only to have problems sprout up.

5 Yr warranties make me suspicious, just like the 10 year warranty on cheap cars.

Minor question: Who manufactures Mad Dog PSU's?

Another Antec Doubter
By Spacecomber on 9/8/2006 1:38:14 PM , Rating: 2
I guess I can add my name to the list of those who are growing wary of Antec products. I often would choose an Antec case when looking for a power-supply/case combination, because they traditionally had been of better quality than a lot of the other such combinations that you see offered.

However, lately, it seems like the quality of the case construction is going down, as the metal used seems thinner and flimsier, and the newer power supplies also seem less substantial.

I got my confirmation of these fears when the power supply in an Antec NSK4400 case died after my customer had been using the system for about a week. The power supply is a SU-380 model, and these seem to be a step down from the SP line of power supplies, despite their inclusion of active PFC.

As a previous poster already asked, what company is offering moderately priced case/power-supply combinations that are trust-worthy, these days, now that Antec is no longer to be relied on?

Maybe next time...
By Puddleglum on 9/6/06, Rating: 0
Bloody antec
By DukeN on 9/6/06, Rating: 0
"A lot of people pay zero for the cellphone ... That's what it's worth." -- Apple Chief Operating Officer Timothy Cook
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