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Print 46 comment(s) - last by CZroe.. on Aug 30 at 6:45 PM


Image courtesy Bryce Yehl
Users with 1GB+ can now hibernate in peace

For those who have been having issues with hibernate not working properly on Windows XP SP2 desktops and notebooks, your fix is finally here. Microsoft has had a fix available for quite some time, but customers could only receive the fix if they called Microsoft's support line and explained their problem in detail. Some of the more resourceful folks did some "googling" (myself included) to bypass Microsoft support and get direct access to the download.

For those unfamiliar with the problem, the XP SP2 hibernate bug affects machines with more than 1GB of RAM when trying to hibernate. Affected machines will display the message "Insufficient System Resources Exist to Complete the API" when trying to hibernate. Now, anyone can download the fix directly from Microsoft's site (validation required).



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2GB ram, hibernate working fine
By hellokeith on 8/17/2006 6:36:01 PM , Rating: 2
No problems here on D875PBZ board, no patch needed.




RE: 2GB ram, hibernate working fine
By JazzMang on 8/17/2006 6:48:23 PM , Rating: 2
Same here.
Got 3 computers, all with at least 1GB of RAM. No issues here.


RE: 2GB ram, hibernate working fine
By OCedHrt on 8/17/2006 7:16:09 PM , Rating: 2
Same. Wonder what the big deal is.


RE: 2GB ram, hibernate working fine
By MrSmurf on 8/17/2006 9:22:39 PM , Rating: 2
quote:
Same. Wonder what the big deal is.


Surely it's not people who have 1GB+ having problems going into hibernation. That would make way too much sense! lol


By Burning Bridges on 8/18/2006 12:23:46 PM , Rating: 2
ARGH! He's stumbled into the perimeter of wisdom! Run!


By sylvaing1 on 8/21/2006 10:10:49 AM , Rating: 2
I have a Dell M90 'laptop' with 2GB of RAM and this happened to me several times. Worse, twice my laptop turned itself on in my carrying bag (I assume it had the error while switching from standby to hibernate). I noticed it AFTER the batterie completely depleted itself! The laptop was REALLY hot! First time I blamed it on myself doing something wrong but after two times, I made sure I selected 'Shutdown' and waited for my laptop to shutdown before closing the lid ans storing it.

I applied the patch and will make sure it works before using standby/hybernate when I close the lid. Last thing I want is my batterie to explode or catch fire because of over heating...


RE: 2GB ram, hibernate working fine
By Brandon Hill (blog) on 8/18/2006 3:09:11 PM , Rating: 2
Just because YOU aren't having the problem doesn't mean that others aren't. I mean, Microsoft wouldn't just issue a patch for a phantom problem...they've got enough on their hands :)


RE: 2GB ram, hibernate working fine
By fic2 on 8/18/2006 6:53:22 PM , Rating: 2
I have 1.5G in a Dell laptop and before I found this patch months ago I was having problems using hibernate about 1/2 the time. I also had one time where I thought it went into hibernation, but when I got home it was still going with an error popped up. I guess I am just lucky that it didn't over heat in my laptop bag.

BTW, I usually have about 15 things going on my laptop. Firefox w/several tabs, eclipse with several files (as many as 50), cvs, couple of vi edits, adobe, etc. It seemed to only happen when I had a lot of memory used so if you close everything and then hibernate (what't the point in that?) then you probably wouldn't see any problem.


RE: 2GB ram, hibernate working fine
By kamel5547 on 8/17/2006 7:25:47 PM , Rating: 2
Well I have a different issue, but I ahve never seen this issue and we have about 50 or more PC's with 1 GB or more.

However I do have PC's hibernate and refuse to wake up (well actually the PC wakes up fine but the monitor will not).


RE: 2GB ram, hibernate working fine
By reactor on 8/17/2006 7:40:40 PM , Rating: 2
I have the same issue with the computer not waking up after hibernating, I have to completly shut off my system, incl. turning off the psu, to get it to boot again.

Until its fixed I just have it disabled.


RE: 2GB ram, hibernate working fine
By ChronoReverse on 8/17/2006 10:49:27 PM , Rating: 2
Are you sure you're not thinking "Standby" rather than "Hibernate"?

Hibernation literally turns your computer off after Windows saves the contents of the RAM onto the harddrive. Even if Windows fails to come out of hibernation, the computer should still start up (and you have the F8 option of a normal startup).


In fact, since you needed to cycle the power, it really sounds like a Standby issue. I suppose it could also be one of those cold boot problems some people have.


RE: 2GB ram, hibernate working fine
By reactor on 8/18/2006 9:46:40 AM , Rating: 2
You might be right, I can't remember which one it is as I haven't used either since my last format. But come to think of it, Standby sounds more likely.


RE: 2GB ram, hibernate working fine
By Johnmcl7 on 8/18/2006 11:49:10 AM , Rating: 2
I have problems with hibernate, particularly with a Vaio which will frequently not manage to make it out of hibernation - it will either hang on the F8 screen when the bar is full (no button press will do anything) or go to a black screen and nothing more, both require a forced power off. I've never found hibernate to be very reliable so I rarely use it, only reason I use it on the Vaio is because it's very slow to boot up normally thanks to its lethargic 1.8 inch 4200rpm hard drive.

John


RE: 2GB ram, hibernate working fine
By MCGtech on 8/18/2006 4:16:30 PM , Rating: 2
Did you have all devices in place when coming from hibernate? For example, if wifi was on when entering hibernation it must be on when restarting. I'm guessing Windows does not enumerate (identify devices present) when starting from hibernation and if something is missing... lockup! Done it many times on my laptop by forgetting to re-insert my wifi card.


By FITCamaro on 8/18/2006 9:38:02 AM , Rating: 2
Work in software testing. Several of our machines have 2GB of RAM and hibernate works fine. We even run WHQL tests on them which do hibernate testing. No issues.


By TamarinMonkey on 8/17/2006 7:55:20 PM , Rating: 2
Just wanted to say I've got a new Dell D620 w/2gigs of ram and I have had that issue a couple times. It was odd, I use hibernate on laptops all the time, so I'm glad to know there's a fix.

~Tam~


By Sunday Ironfoot on 8/17/2006 8:06:04 PM , Rating: 2
Hibernate works most of the time (2GB RAM here), but sometimes I do get that Insufficient Resources message. Nice to know they've fixed it coz I use Hybernate frequently as an alternative to shutting down my PC coz it restores the state of all your open applications when you turn it on again.


By smitty3268 on 8/17/2006 8:58:35 PM , Rating: 2
I've got a laptop with 2GB and get this problem maybe half of the time when I try to hibernate. I usually just put it to sleep anyway, so it isn't a big deal for me.


In detail
By stash on 8/17/2006 6:58:53 PM , Rating: 2
lol
quote:
but customers could only receive the fix if they called Microsoft's support line and explained their problem in detail.

Yeah, that 'detail' consisted of calling and giving the person who answered the phone the KB number.

Hotfixes are not widely available for a good reason. They are not regression tested. Now that this is publically available, it means that it has gone through more stringent testing, so if Joe Blow with 512MB of RAM and hibernation disabled installs it, their machine won't assplode.




RE: In detail
By nauht on 8/17/2006 9:06:38 PM , Rating: 2
doesn't 'regression' mean to move backwards? So if you're doing regression testing, that means you've found a bug that's in the current build but was not present in the previous builds, hence you're moving back to find out what caused the problem.


RE: In detail
By stash on 8/17/2006 9:58:56 PM , Rating: 2
That's correct. A bug that may cause instability in scenarios that are not tested, such as someone with less than 1GB of RAM installing this hotfix.


RE: In detail
By TomZ on 8/17/2006 11:59:31 PM , Rating: 2
quote:
doesn't 'regression' mean to move backwards? So if you're doing regression testing, that means you've found a bug that's in the current build but was not present in the previous builds, hence you're moving back to find out what caused the problem.

No, that's not what regression testing means. Regression testing means testing a new version to make sure it meets the same requirements as a previous version and that it is compatible with the previous version. In this case, a certain component of Windows was updated for this fix, and the regression test would make sure that the new version works the same in every way (except for the bug that was fixed) compared to the previous version.

The above poster that answered "yes" is incorrect.


RE: In detail
By stash on 8/18/2006 11:03:33 AM , Rating: 2
By yes, I meant that regression testing is done to make sure there are no regressions.

I misread the original comment, regression testing doesn't mean you found a bug, it's done to make sure there are no bugs.

TomZ, you and I are in agreement here.


RE: In detail
By mindless1 on 8/18/2006 5:30:23 AM , Rating: 2
Then by your own account, it was a pointless exercise.

If one only has to have the KB #, they might as well have then clicked the download link instead of having to call to get it.

The general idea here is that it is getting a bit annoying to have to go to extra measures to get bugs fixed. If it hasn't been tested enough, that should qualify it as a beta, so fine, pop up a window that reads "This is beta" "Ok/Cancel" before the download starts.

By having people call in, they're not safeguarding against any known issue that couldn't be disclosed on the same KB page. Perhaps they feel they're safeguarding a limited number of users, from themselves. Fine, put up a questionarie on the KB page, but the download should be available from it.


RE: In detail
By stash on 8/18/2006 11:07:06 AM , Rating: 2
It was not a pointless exercise. You're right that they aren't safeguarding against any known issues. They are safeguarding against any unknown issues or regressions.

Since hotfixes are not regression tested, there is no way to be certain that if a customer who is not experiencing the exact symptoms in the article applies the fix, that they will not experience a problem. The only thing is tested with a hotfix is the exact scenario in the article.


RE: In detail
By mindless1 on 8/18/2006 10:27:29 PM , Rating: 1
BUT, they can't rule out these unknow issues if you call in either, until they are known, and once known, can more easily be updated on a web page than to have the knowledge propigated to all the CSRs.

So yes, it is pointless all scenarios covered by calling in are as well or better covered by just having it linked like anything else.


RE: In detail
By glennpratt on 8/20/2006 12:32:16 PM , Rating: 2
It's obvious man, the point is to cut down the number of people using it to people who are affected and find it bothersome enough to call. If you aren't affected by the issue, or don't really use hibernate, your aren't going to call. That way they minimize the number of problems that could occur if there is a bug.


Is this the same problem?
By stinkydiver on 8/18/2006 12:32:36 PM , Rating: 2
Sometimes when I hibernate my laptop just hangs - and the RAM area of the case gets to 118F - is this likely to be the same problem?

Thanks.




RE: Is this the same problem?
By photonboy on 8/20/2006 12:39:50 AM , Rating: 2
This is a serious problem and needs to be addressed.

This is unlikely to be the same problem and unlikely to be fixed by the patch. You should (not necessarily in order):
1) verify all your motherboard drivers are installed and up to date
2) contact customer support for your laptop if this is not fixed
3) be prepared to backup your files then reinstall Windows (with the newest drivers and Windows Updates. Your laptop manufacturer's site may not have the newest drivers. For example, NVidia drivers are best downloaded from the NVidia site if they have drivers for your EXACT chipset/gpu. Other places such as VIA often have the drivers you need. Verify EXACT chipset name/numbers using your manual.)
4) check/update BIOS
5) possible hardware problems including bad RAM

*try running an offline memory test such as Memtest:
http://www.memtest.org/#downiso (get v1.65 for floppy)

I'm unsure how you know the temp of your RAM section is 118F if your system is frozen. However, if this is true physical damage may have occurred.

Memtest is 99%, but not 100% effective at finding errors.

Here's another link which has diagnostic software:
http://www.majorgeeks.com/ (in "diagnostic" section, click "license" to group the freeware apps.
Based on my experience with laptops, I think it is about 50/50 whether it is a software or hardware fault.

If you still have problems, try to borrow some RAM.

Good luck,
Photonboy

(PS, stay away from system "cleaners." Most cache cleaners can destroy your system in a way a virus only dreams about doing if you don't know how to properly use it.)


RE: Is this the same problem?
By glennpratt on 8/20/2006 12:33:52 PM , Rating: 2
118F should not damage your memory. Hell, my HP laptop has fare exceeded that in ambient temperatures.


meh
By grimdeath on 8/17/2006 6:24:32 PM , Rating: 2
better late then never I guess :/




RE: meh
By captchaos2 on 8/18/2006 12:42:37 AM , Rating: 1
No wonder Vista was delayed!


RE: meh
By GhandiInstinct on 8/18/2006 6:13:31 AM , Rating: 2
It's just another way to coax us into getting their new and improved WGA!


RE: meh
By Souka on 8/18/06, Rating: 0
Why the problem doesn't ALWAYS occur:
By photonboy on 8/20/2006 12:13:52 AM , Rating: 2
The problem occurs in 1GB+ RAM systems but primarily when you have filled most of that RAM.
It is likely that, on a cold boot, if you immediately tried to Hibernate once your system stopped loading that you would Hibernate no problem.

It is inexcusable for Microsoft to take so long (several years) to fix this problem. In fact, only a small percentage of users would dream of searching for solutions to problems outside of the regular Windows Update.

Microsoft has really dropped the ball on a lot of support issues like this one.




By highlandsun on 8/20/2006 3:27:18 AM , Rating: 2
Agreed.

I have 2GB of RAM in my Asus M6Ne, this problem hit me intermittently. After I figured out that it only happens after I've used more than 1GB in a particular boot session, I realized it was a problem others were discussing. Then I got the patch and the problem was fixed. Very annoying to have to track all that down...

Another thing that's annoying here is how long it actually takes to hibernate. It feels to me like the data isn't being written in UltraDMA mode, it's so slow. Writing a 2GB hibernation file takes quite a few minutes here. Oddly enough, it boots up a lot faster than the write time.


Odd message
By Spoonbender on 8/18/2006 6:41:56 AM , Rating: 2
How do you complete an API anyway?




you people need to read
By aguilpa1 on 8/18/2006 9:12:45 AM , Rating: 2
It clearly states the issue is for people with MORE than 1GB of RAM, you know like 1.5GB or 2GB etc. I see all these, I don't have a problem and I have 1GB of RAM...., duh?




nice
By Rocket321 on 8/18/2006 9:55:24 AM , Rating: 2
lol - nice work "googling" that :)




1GB or more in the KB
By stinkydiver on 8/18/2006 12:30:21 PM , Rating: 2
"This problem typically occurs when the computer uses 1 gigabyte (GB) or more of RAM."





Repost
By CZroe on 8/30/2006 6:45:26 PM , Rating: 2
My last confirmation of the problem (one of the first here) was deleted accidentally. The repost follows:

I've been getting this error on my Acer 5670 notebook w/ 2GB DDR2. Because it did not do it in the beginning and does not do it every time, I thought it was some software problem that I had developed which a future format/reinstall of Windows would fix.

Very often I rush off to school or someplace and I hibernate the laptop, confirm that it is going into Hibernate and expect it to be hibernated before I get it in the bag (or shortly thereafter). I usually catch this and avoid data loss but it is very sneaky in that your system looks like it has gone into hibernation (progress bar completes and it goes to a blank screen momentarily before returning to the desktop with the error balloon). I have lost unsaved information at least twice now, finding the laptop battery drained and the system subsequently scans the drive from an improper shutdown.

The potential for data loss is high and MS needed to acknowledge this much sooner. If they had, I probably would not have lost the data I lost.




problems
By feelingshorter on 8/17/2006 11:07:00 PM , Rating: 1
I never hibernate as it gives me too much trouble. Usually if i leave a movie player open on a laptop, it wont come back up and you have to do a hard shutdown. Sometimes if your on youtube, with those flash movies, it also wont come back from hibernation.




Meh
By 1pwn on 8/17/06, Rating: 0
I've been getting this...
By CZroe on 8/18/06, Rating: -1
By MercenaryForHire on 8/18/2006 9:16:04 AM , Rating: 3
Crossover forum flame - http://forums.anandtech.com/messageview.aspx?catid...

This from the guy who leaves an unpatched, unsecured Microsoft FTP server (on Win2K) open to the internet and is surprised when he is *-owned.



Spying us
By greylica on 8/17/06, Rating: -1
"Let's face it, we're not changing the world. We're building a product that helps people buy more crap - and watch porn." -- Seagate CEO Bill Watkins

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