Print 25 comment(s) - last by thegrimreaper3.. on Aug 17 at 8:48 PM

Dell's 75-day replacement is revealed after the battery ID is entered
Dell Inspiron 9100 and XPS models may take up to 75 days for a replacement battery

DailyTech previously reported Dell was recalling 4 million batteries due to fire risks. Dell Latitude, Inspiron, Precision and XPS models manufactured between April 2004 and July 18th, 2006 were affected. Luckily for those with affected models Dell would ship out a new battery and include a return shipping box free of charge.

Dell estimates a delivery time of up to 20 business days for a new battery for most models. Occasional DailyTech blogger and TweakTown Editor in Chief Cameron Wilmot just happened to be one of those unfortunate folks with a recalled battery.  However, Wilmot was lucky enough to not be part of a select group of Dell owners with battery part numbers M3006 or H3191.  Battery models M3006 and H3191 have extended lead times and take up to 75 business days for delivery, leaving users without a safe battery for nearly four months.

Dell models affected by this 75 day delivery time are the Inspiron 9100 and XPS series of heavyweight notebooks. Nevertheless, user with affected batteries can visit regardless of a 20 or 75 day delivery time.

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It's obvious
By Josh7289 on 8/16/2006 11:59:25 AM , Rating: 2
The long delivery time is simply because Sony has to manufacture 4 million batteries for all of these customers. That takes time.

RE: It's obvious
By TomZ on 8/16/2006 2:22:14 PM , Rating: 2
Even understanding the issue doesn't relive the inconvenience of having to be without your batteries for several months. Dell clearly, IMO, owes its customers some kind of compensation for their troubles.

RE: It's obvious
By mb on 8/16/2006 6:38:36 PM , Rating: 2
Why? If anyone should, it would have to be Sony.

RE: It's obvious
By TomZ on 8/16/2006 8:50:03 PM , Rating: 2
Well, what I meant is that Dell needs to take care of their customers. But you're right, Sony should probably pick up the cost of whatever compensation is offered. But Sony is a component OEM in this case, so it might be inappropriate for them to directly compensate Dell's customers.

RE: It's obvious
By thegrimreaper3 on 8/17/2006 8:48:18 PM , Rating: 2
I believe that the only way they are going to get compensated is if they actually complain in numbers or they file suite. Dell has horrible customer service and i highly doubt there going to shell out anything to make there customers happy. On the other hand they are dealing with the XPS owners who usually spend the big bucks so therefor it might be worth it to compensate them to keep them happy returning customers. I honestly don't know, its a tough call.

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