75-day Delivery Time for Some Recalled Dell Batteries
Anh Tuan Huynh
August 16, 2006 3:43 AM
comment(s) - last by
Dell's 75-day replacement is revealed after the battery ID is entered
Dell Inspiron 9100 and XPS models may take up to 75 days for a replacement battery
previously reported Dell was recalling 4 million batteries due to fire risks
. Dell Latitude, Inspiron, Precision and XPS models manufactured between April 2004 and July 18th, 2006 were affected. Luckily for those with affected models Dell would ship out a new battery and include a return shipping box free of charge.
Dell estimates a delivery time of up to 20 business days for a new battery for most models. Occasional
Editor in Chief Cameron Wilmot
just happened to be one of those unfortunate folks with a recalled battery. However, Wilmot was lucky enough to not be part of a select group of Dell owners with battery part numbers M3006 or H3191. Battery models M3006 and H3191 have extended lead times and take up to 75 business days for delivery, leaving users without a safe battery for nearly four months.
Dell models affected by this 75 day delivery time are the Inspiron 9100 and XPS series of heavyweight notebooks. Nevertheless, user with affected batteries can visit
regardless of a 20 or 75 day delivery time.
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big management f.u.
8/16/2006 11:33:05 AM
4 million recall is too big a number for any company or logistics department to manage.
They should have staged the recall, starting with the "most" "at risk" laptop versions, or serial numbers.
When they tell you to board the plane, they don't say "ok, 3.2.1. everyone board now", but they manage to organise the process "rows 54- please start boarding".
Complete PR f.u. by Dell. (again).
RE: big management f.u.
8/16/2006 1:37:39 PM
On the one hand, they stage the recall so that battery supply can keep up, but then the continue to expose themselves to liability in terms of possibly hurting people, damaging property, and further harming their reputation as more and more fail in the field.
On the other hand, they try to pull all the batteries in as soon as possible out of the field and provide replacements as soon they become available. This way, they have acted decisively to try to minimize damage, with the unfortunate problem that some folks will be without their batteries for a few months. It's a bad situation, but I think Dell did the right thing.
"When an individual makes a copy of a song for himself, I suppose we can say he stole a song." -- Sony BMG attorney Jennifer Pariser
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