Print 25 comment(s) - last by thegrimreaper3.. on Aug 17 at 8:48 PM

Dell's 75-day replacement is revealed after the battery ID is entered
Dell Inspiron 9100 and XPS models may take up to 75 days for a replacement battery

DailyTech previously reported Dell was recalling 4 million batteries due to fire risks. Dell Latitude, Inspiron, Precision and XPS models manufactured between April 2004 and July 18th, 2006 were affected. Luckily for those with affected models Dell would ship out a new battery and include a return shipping box free of charge.

Dell estimates a delivery time of up to 20 business days for a new battery for most models. Occasional DailyTech blogger and TweakTown Editor in Chief Cameron Wilmot just happened to be one of those unfortunate folks with a recalled battery.  However, Wilmot was lucky enough to not be part of a select group of Dell owners with battery part numbers M3006 or H3191.  Battery models M3006 and H3191 have extended lead times and take up to 75 business days for delivery, leaving users without a safe battery for nearly four months.

Dell models affected by this 75 day delivery time are the Inspiron 9100 and XPS series of heavyweight notebooks. Nevertheless, user with affected batteries can visit regardless of a 20 or 75 day delivery time.

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By CKDragon on 8/16/2006 6:18:48 AM , Rating: 2
Wow, will Dell have to compensate these people extra for being without portability for 4 months?

I know virtually nothing about the laws concerned with this, but it would seem quite ridiculous for them to take away the primary selling point of a laptop vs. a desktop for 75 business days and not have to give them anything back.


RE: Compensation
By Hokum on 8/16/2006 6:31:54 AM , Rating: 2
You can hardly call the 9100 portable WITH a battery...

RE: Compensation
By ksherman on 8/16/2006 7:58:42 AM , Rating: 2
indeed... XPS to. Dont they only list like 45min with a full charge?

RE: Compensation
By poohbear on 8/16/2006 8:19:47 AM , Rating: 2
"dude, i aint getting a dell". sorry just had to.

RE: Compensation
By MercenaryForHire on 8/16/2006 9:17:06 AM , Rating: 1
Indeed. 4.1 million notebooks recalled, however many more don't get sold. I know I'm not the only one who has put Dell a lot lower on the "vendors to buy from" list from this.

RE: Compensation
By braytonak on 8/16/2006 11:04:36 PM , Rating: 2
Yes, I'm sure Dell product designers knew that the Sony batteries were going to fail, and likewise chose to use them in their machines.

Sony is the company to be blaming about this, as it's the Sony batteries that are going back. (Ironically, they're made in Japan, which I would expect to be of higher quality than something from China.)

One recall doesn't justify a snap decision to not buy from an entire company.

"I f***ing cannot play Halo 2 multiplayer. I cannot do it." -- Bungie Technical Lead Chris Butcher
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