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Dell's 75-day replacement is revealed after the battery ID is entered
Dell Inspiron 9100 and XPS models may take up to 75 days for a replacement battery

DailyTech previously reported Dell was recalling 4 million batteries due to fire risks. Dell Latitude, Inspiron, Precision and XPS models manufactured between April 2004 and July 18th, 2006 were affected. Luckily for those with affected models Dell would ship out a new battery and include a return shipping box free of charge.

Dell estimates a delivery time of up to 20 business days for a new battery for most models. Occasional DailyTech blogger and TweakTown Editor in Chief Cameron Wilmot just happened to be one of those unfortunate folks with a recalled battery.  However, Wilmot was lucky enough to not be part of a select group of Dell owners with battery part numbers M3006 or H3191.  Battery models M3006 and H3191 have extended lead times and take up to 75 business days for delivery, leaving users without a safe battery for nearly four months.

Dell models affected by this 75 day delivery time are the Inspiron 9100 and XPS series of heavyweight notebooks. Nevertheless, user with affected batteries can visit DellBatteryProgram.com regardless of a 20 or 75 day delivery time.


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75 days?
By underline21 on 8/16/2006 5:28:33 AM , Rating: 5
Where are they shipping them from, Mars?
Completely unacceptable shipping time when their product is causing such a big risk such as a fire...

75 days...Shame, shame, shame.




RE: 75 days?
By George Powell on 8/16/2006 6:11:31 AM , Rating: 3
I agree.

Having had the battery on my Macbook Pro recallled and the replacement arrived 2 days after I filled in the recall page it seems Dell have a long way to go.

Still it is nice that a company can admit to a problem.


RE: 75 days?
By chrisg22 on 8/16/2006 6:50:06 AM , Rating: 2
I highly doubt that Apple was recalling 4.1 million macbook pros...

Now those two batteries don't make up for that whole amount, but I'm sure they make up for a lot more than what Apple sells.


RE: 75 days?
By DigitalFreak on 8/16/2006 9:12:43 AM , Rating: 5
Has Apple even sold 4 million notebooks? :-)


RE: 75 days?
By sweetpants1536 on 8/16/2006 9:54:19 AM , Rating: 4
I would hardly call 6 out of 4.1 million a "big risk".

I agree it's an unacceptable shipping period, but I doubt that Sony has 4 million batteries just lying around to ship to Dell immidiately, probably hence the wait


RE: 75 days?
By Samus on 8/16/2006 12:38:47 PM , Rating: 2
I think Sanyo is the supplier this time around for many of the cells.


RE: 75 days?
By sweetpants1536 on 8/16/2006 1:24:42 PM , Rating: 2
No it should be Sony, they are fronting the costs (as I heard) for the recall.


"If you can find a PS3 anywhere in North America that's been on shelves for more than five minutes, I'll give you 1,200 bucks for it." -- SCEA President Jack Tretton

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